Local Technology Solutions Provider and Value-Added Reseller
DUE: 07 JUN 2024
Applications are invited from suitably qualified and experienced customer focused individuals to join a leading Technology Solutions Provider and Value-Added Reseller providing technology products and solutions to customers. The position offers unrivalled opportunities for career progression.
Sales Account Manager
Job Description
• Responsible for sales methodology and customer engagement
• Ensure client satisfaction, retention, and growth through effective relationship management and customer service.
• Serve as the main point of contact for your clients, ensuring their needs are met on an ongoing basis.
• Proactively identify opportunities to expand and strengthen client relationships.
• Build and maintain strong relationships with key stakeholders in client organisations.
• Build and maintain a deep understanding of the client’s business, including their goals, challenges, and opportunities.
• Address any concerns or escalations promptly and ensure client satisfaction.
• Conduct regular business reviews and performance analysis with clients to ensure their satisfaction with our products and services and identify opportunities for improvement.
• Manage the overall relationship with key accounts, including contract negotiations, issue resolution, and conflict management.
• Understand our clients’ business needs and objectives and identify opportunities to provide them with customised solutions that meet their specific requirements.
• Develop and implement account plans to drive growth and increase revenue.
• Identify and pursue upselling and cross-selling opportunities within existing accounts.
• Implement strategies and initiatives to achieve revenue growth targets.
• Prepare and present regular reports to senior management on key account metrics and performance.
• Strategic account planning and management
• Develop and execute strategic account plans to drive business growth and maximise client engagement.
• Manage the overall relationship with key accounts, including contract negotiations, issue resolution, and conflict management.
• Collaborate with clients to align our solutions with their evolving needs and business objectives.
• Collaborate with cross-functional teams to ensure successful implementation and delivery of our solutions.
• Ensure adherence to contractual obligations and SLAs.
• Developing and executing sales and marketing objectives to meet set targets.
• Obtain and maintain required certifications for partnership with key partners.
Requirements
• Must have strong knowledge and experience in Technology products and solutions.
• Must have passion driving Technology solutions and digital transformation strategies.
• Self-motivated individual with good networking and management skills
• Ability to communicate and form business relationships at all levels.
• Must demonstrate strong presence and credibility at client site and internally.
• Excellent communication and collaboration skills
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitasks, prioritize and work under pressure.
• Proven industry accreditations highly advantageous
TO APPLY
Interested persons meeting the above criteria should forward their CVs and application letters to the Human Resources Manager via the following email address [email protected]
On or before 7 June 2024.
Applicants must indicate the position being applied for in the subject line. Only short-listed candidates will be contacted.