Mukuru
Duties and Responsibilities (include but are not limited to):
Booth/ Branch location optimisation
- Update and verify the accuracy of existing Mukuru booth and branch locations, including addresses, hours of operation, contact information, and photos.
- Add new locations on the database as they open, ensuring consistent and accurate information across all listings.
- Monitor and respond to customer reviews and questions, addressing any concerns or inaccuracies promptly.
- Regularly audit all listings for accuracy and consistency.
Reporting
- Create and maintain reports on Google Maps performance metrics, such as search rankings, views, and customer interactions.
- Analyze data to identify trends and opportunities for improvement.
- Present findings and recommendations to the Operations team.
Promote new and additional products to customers
- Promote new products to customers.
- Inform customers of additional products that may benefit them.
- Upsell products when possible.
Manage own professional and self-development
- Monitor and manage own targets.
- Attend weekly KPI meeting with Team Leader.
- Attend monthly and bi-annual performance meeting with team leader.
- Attend all required training courses for new products.
- Participate in all required compliance training and assessments.
Key Requirements
- Grade 12/ or equivalent
- Customer Service
- Knowledge of Mukuru products
Additional Skills
- Computer Skills
- Verbal communication skills
- Organisational & administrative skills
- Attention to detail
TO APPLY
Click here to apply
