University of Zimbabwe (UZ)
DUE: 08 MAR 2024
FLOOR SUPERVISOR: UZ VN HOTEL AND LEISURE PVT LTD (1 POST)
Duties and Responsibilities
The successful candidate must be able to:
To allocate rooms to bedroom hands/room attendants
To do duty rota and ensure all shifts are covered
To do room reconciliations and report any discrepancies to the Housekeeping
Supervisor
To ensure availability of guest supplies in accordance with set standards
To ensure that all rooms are cleaned and serviced according to their status i.e
occupied, departures and vacant
To check all rooms every day before declaring their status at reception or in the
PMS
Records, reports and follows through aspects of maintenance
Taking note of VIP rooms and ensuring they are well prepared according to
standard operating procedures
Coordinates staff training and evaluates results of the training
Ensure associates adhere to set disciplinary procedures
Account lost and found property according to standard
Ensure that soft furnishings are changed and/or maintained according to
standard
Attends to guests requests and complaints and escalates them to the
Housekeeping Supervisor when necessary
Ensure availability guest questionnaires in the rooms, once filled they are
collected and forwarded to the front office on a daily basis
Check that corridors are free of room service trays
Address and/or escalate to the Housekeeping Supervisor any identified or
reported irregularities in rooms i.e double occupancy of single rooms, lack of
luggage, abuse of rooms or fittings
Carry out stocktaking of housekeeping service stocks and guest amenities and
produce a variance analysis reports
To conduct briefings
Adhere to standard operating procedures
Carry out any other official duties that may be assigned from time to time
Qualifications and Experience
Certificate in Hotel Management or Rooms Operations/Business Management
At least 5“O” levels including English Language
Supervisory course in Housekeeping/Office Cleaning and previous experience as
a supervisor are added advantages
At least 2 years’ experience as a bedroom hand/Public Area cleaner at reputable
establishments in the Hospitality Industry/institution
TO APPLY
Applicants must submit six (6) copies of applications. Each set of application must be
accompanied by a Curriculum Vitae, giving full particulars including full name; place, date of
birth, I.D, birth certificate and copies of academic and professional qualifications, all certified.
Applicants must give information on experience, date of availability, telephone numbers,
names and addresses of three contactable referees. Applications should be hand delivered
to Office No. 129, Administration Building at the University of Zimbabwe or posted to:
Deputy Registrar
Human Resources Department
University of Zimbabwe
P.O Box MP 167
HARARE
Closing date of receipt of applications is Friday 08 March 2024
`The University of Zimbabwe is an equal opportunity employer and therefore men and
women are equally encouraged to apply.
Please note that only shortlisted candidates will be contacted.