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Value Added Services (VAS) Manager || BancABC

  • Harare


DUE: 26 SEP 2023

Designation: Value Added Services (VAS) Manager
Business Unit: Payments and Digital Financial Services
Geographical Area: Zimbabwe
Department: Payments and Digital Financial Services
Vacancy Manager: Head: Payments and Digital Financial Services

Purpose of the job
Strategic planning, product design, product management and product performance of Payments and Digital Financial Services and VAS as determined by customer needs, customer value propositions, the competitor environment and Business needs. The VAS Manager also evaluates current business processes and procedures for enhancement, improves work efficiency, provides business unit support, develops and
sustains service level reporting.

Main Focus Areas

Analysis and Solution Definition
• Lead efforts to analyze, design, and document requirements for new solutions and enhancements to
existing applications – VAS.
• Reviews and prepares requirements, specifications, business processes and recommendations related to
proposed solution in coordination with supporting functions.
• Responsible for creating/updating documents required as part of the business process lifecycle (Statements of Work, business & functional requirements, detail functional design, technical design, Use Case and process documents)
• Participate actively in development and deployment in the related projects and digital initiatives.
• Ensure the highest level of user experience in all VAS.
• Development of interactive electronic/mobile applications and products that help to advance PBB mandates with focus on mobile technology.
• Deliver integrated, banking applications/solutions with a key focus on self-service with rich engagement and supported by strong functionality.

Digital Products Commercialisation
• Identifying and evaluating potential digital products and services that can enhance the customer experience and increase revenue.
• Market research and analyzing customer data to identify trends for growth opportunities.
• Pricie strategies development and business models for digital products and services
• Creating marketing campaigns and promotional materials to drive adoption of digital products and service.
• Commercialization of digital products by ensuring they meet customer needs, are priced competitively, and are effectively marketed to drive adoption.

Technical Recommendation
• Define Technical Architecture of all existing and proposed solutions – VAS.
• Defines test conditions.
• Develops accurate and complete test plans.
• Leads testing efforts.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Communicates needed changes to development team.
• Identifies and documents system deficiencies and recommends solutions. Project Execution
• Perform and ensure that the Project Management Lifecycle of any given project is completed i.e., Project Initiation, Planning, Implementation, Control and Closure in conjunction with the PMO office.
• Proactively identify and re-assess the required decision making, problem solving and/or evolving changes in the project (present or future) as the demand/ situation progresses.
• Manage stakeholders’ expectations on the respective project’s investments, requirements, performance and deliverables.

Technical Understanding
• Coordinate with technical development team to ensure complete understanding of functional specifications.
• Proficient in Microsoft Office suite.

Internal Operations
• Accurately completes and submits technology reports in a timely manner.
• Accurately completes and submits status reports in a timely manner.
• Complies with all policies and procedures.

Qualifications and Work Experience
• Business Degree
• A sound understanding of the financial industry and money markets.
• Minimum two to three years’ experience in a management position within the banking industry/technology industry preferably product management.
• Technical design experience in a financial sector.
• Solution implementation of transactional products.

Special Skills and Competencies
• Strong analytical and planning and execution skills.
• Numerate, with the ability to do financial and business modelling.
• Sound knowledge of business economics, finance and technology.
• Project management skills.
• Computer literate (MS Office and specifically Excel)
• Interpersonal competencies
• Intellect
• Self-Driven
• Innovative
• Identify and analyze the respective project’s strengths, weaknesses, opportunities and risks, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
• Facilitate meetings and discussion as needed during the project lifecycle.
• Assists in enforcement of project deadlines and schedules.
• Communicates and applies project standards.


Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Value Added Services (VAS) Manager”

Closing date: 26 September 2023 @1630hrs