Airports Company of Zimbabwe
DUE: 17 NOV 2023
Airports Company of Zimbabwe (Private) Limited, ACZ
Job : Trainee Customer Services Assistant
Reports to Location: Customer Services Supervisor
J.M. Nkomo International Airport X 4
Victoria Falls International Airport X 1
The position exists to provide customer care services to all Airport users.
Duties and Responsibilities:
Provides frontline customer service through the dissemination of flight, tourist and general airport information to ensure effective communication at the airport.
Receives and handles customer complaints at the airport frontline desk and other (customer services) operational posts in the terminal.
Gathers customer feedback through provision of suggestion boxes, comments books and questionnaires, etc. and refers these to the relevant shift Supervisor.
Ensures that customers get adequate attention with regards to their needs and expectations at the airport
Makes relevant Airport announcements through the public address system under the guidance of Customer Services Officers.
Monitors service delivery of organisations and companies working at the airport to ensure their conformity to airport standards.
Updates the flight information display (FIDS system).
Records service standards data and passenger statistics for trend analysis.
Records all activities that affect passengers and presents these to the Supervisor for analysis and service improvement.
Conducts spot checks for general cleanliness of the terminal building to ensure that all facilities are clean for use by airport users.
Answers telephone enquiries at the Airport Information Centre.
Conducts airport tours for school children, college students and other official airport visitors
Assists in setting up corporate events.
Qualifications & Experience:
2 ‘A’ level passes in Commercial subjects.
5 ‘0’ levels including English Language
Certificate in Marketing, Customer Services, Business Management or equivalence.
A diploma in Customer Services, Marketing or Business Management will be an added advantage.
Be aged 25 years and below
Skills and Competences:
Good communication skills
Good interpersonal skills
Interested qualified candidates should submit their application letters with detailed CVs, and copies of academic and professional certificates to:
The Human Resources and Admin Director
Airports Company of Zimbabwe (Private) Limited
3rd level, International Building
Robert Gabriel Mugabe International Airport, Harare
Closing date for applications: 17 November 2023
Female candidates are encouraged to apply for all positions.