Wilderness
Job Summary:
We are seeking a knowledgeable and experienced Tours Consultant to join our Tours team. The Tours Consultant will be responsible for assisting clients with planning and booking tours, providing excellent customer service, and ensuring that all arrangements meet the clients’ needs and expectations.
Key Responsibilities:
- Research and develop exciting and unique tour packages for clients
- Communicate with agents to understand the clients’ preferences and budget constraints
- Provide recommendations and advice on tour destinations and activities
- Coordinate and book all aspects of the tour, including transportation, activities, and meals
- Handle customer inquiries and concerns in a professional and timely manner
- Provide exceptional customer service before, during, and after the tour to ensure client satisfaction
- Assist within the Touring department
Requirements:
- Bachelor’s degree or Diploma in Tourism and Hospitality Management
- Minimum of 3years’ experience as a Tours Consultant or in a similar role
- Strong knowledge of travel destinations, accommodations, and activities
- Excellent communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment and multitask effectively
- Proficiency in using booking and reservation software
- Customer-oriented mindset and dedication to providing exceptional service
Note: This job specification is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required
TO APPLY
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