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Technology Service Delivery Manager || BancABC Zimbabwe

  • Harare

BancABC Zimbabwe

DUE : 24 JAN 2023

Designation: Technology Service Delivery Manager
Business Unit: Technology Services Department
Geographical Area: Zimbabwe
Department: Technology Services Department
Vacancy Manager Senior Manager :Technology Service Design and Delivery

Purpose of the job
To manage the day to day running of Technology projects, service operations and support business analysis of the organization’s banking systems and organization’s systems as per business requirements and ensure continuous uptime.

Main Focus Areas
Projects Management
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Ensure that all projects are delivered on-time, within scope and within budget.
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Ensure resource availability and allocation.
Monitor all project plans for projects to monitor and track progress.
Manage changes to the projects scope, project schedule and project costs using appropriate verification techniques.

Measure project performance using appropriate tools and techniques.
Report and escalate to management as needed.
Create and maintain comprehensive project documentation
Track project performance, specifically to analyse the successful completion of short and long-term goals.
Coordinating the projects and their interdependencies

Business Analysis
Manage Requirements elicitation process and framework for the team.
Ensure all documentation from Business development adhere to standards and procedure
Ensure all artefacts for Business analysis are developed and signed off
Understand and apply business case and risk management processes
Priorities and coordinate sequence for project execution
Engage with Business Heads and Manager to understand business needs for projects.
Create and enforce business analysis policies and frameworks for adoption.
Review business analysis artefacts from the business analysis team
Coordinate interaction of business analysis team with different department with the bank

System Management and Control
Plans periodic system activities, procedures, and delivery schedules for implementation.
Ensures that resources and tools are available to the team members in liaison with HC and the GM Technical Operations.
Manages the development and deployment of organizations applications by vendors.
Manages system operations processes and procedures including system performances, disaster recovery, design, and implementation
Coordinates work on the organization’s ecosystem (done by internal staff, vendors, and other departments)
Provides corrective action to system incidents and advise on all permanent issue resolution.
Manages administrative, maintenance and support activities for all organization’s systems.
Prepares Service Level Agreements (SLA) with stakeholders.
Manages adherence to approved SLAs with various stakeholders.
Ensures that all organization’s applications and services are available in line with best practice through direct reports.

System Support Management
Provide liaison to internal and external stakeholders on all matters relating to services, applications, and processes.
Ensure services are operating at optimal levels by checking activity logs for both the application, DB and OS.
Manage the change control process on applications and seeks full approval from senior management .
Ensure the availability of testing and production environments for systems
Review problems affecting the applications and act as second line level support for user queries.
Ensure the provision of ad hoc system reports as and when required

Technical Analysis
Analyze the need for systems and applications in view of Use Cases by defining technical requirements and feasibility of implementation.
Gathers business requirements by interacting with business operations and other stakeholders for systems requirements.
Facilitates the identification of feasible solutions in support of business requirements.
Manage the implementation of specifications for system enhancements and developments as per requirements.

Qualifications and Work Experience
Honours Degree in Computer Science, Information Systems
At least 2 certifications in IT Technology
Training in Project Management PMI/PRINCE II
Post Graduate qualification desirable.
Five (5) years’ experience in Software Development and/or Software development Project management, two of which were at managerial
or supervisor level.

Skills and Competencies
Positive attitude.
Efficient time management.
Ambitious and energetic, able to get things done.
Confident and resilient.
Excellent communicator and motivator.
Attention to detail.
Risk aware.
Task oriented.
Initiative.
Maturity and credibility

Job Related Knowledge
Knowledge and Experience in supporting and managing the following:
Software Development Systems
Project management team
Business Analysis or business development team
Understanding of key standards and protocols including ISO 8583, REST, SOAP
Business Support
Internet and Mobile banking systems
Business Analysis tools and software.
Collaboration tool – JIRA, confluence, UML, Sketch

TO APPLY
Interested applicants who meet the job requirements should e-mail their CVs to careerszim@bancabc.co.zw with the Heading: “ Technology Service Delivery Manager ” attaching all academic certificates and transcripts
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 24 January 2023 1630hrs.