Econet Wireless Zimbabwe
DUE: 16 MAR 2023
Job Purpose
To perform network surveillance and conduct initial service restoration procedures before escalating to 2nd level support.
Key Responsibilities
Performs shift handover/takeover procedures and routines.
Monitors all real-time faults reported by network nodes through network management systems.
Creates and dispatches Tickets to various functions in the business.
Track handling SLA compliance of faults and tickets dispatched to handlers.
Receives cleared Tickets and follows up resolved Tickets for closure.
Escalates/assigns unresolved faults to 2nd Level Support functions.
Performs initial diagnosis and restoration of network elements through remote maintenance using the Known Error Database information.
Provides regular network updates and broadcasts to relevant stakeholders.
Provide key reports (e.g., DCTA reports, Critical incidents, Availability reports) to stakeholders.
Submits inputs for weekly, monthly, annual and ad-hoc reports.
Required skills
6 O Levels Including Mathematics, Science and English
1 to 2 years’ experience in a similar or related environment
Diploma (two years) in Electronic Engineering, Telecommunications or equivalent
TO APPLY
Click here to apply