Econet Wireless Zimbabwe
DUE : 25 JAN 2023
Job Description
Job Purpose
The incumbent is responsible for managing the KYC Database and ensuring compliance to regulatory requirements for EWZL Group customers thereby facilitating a seamless end-to-end customer experience.
Key Responsibilities
Maintains and manages a unified KYC database for EWZL Group Customers to ensure regulatory compliance.
Provides 2nd level support through a team of Data Integrity Coordinators to EWZL customer touch points on KYC on-boarding.
Submits KYC details to the Registrar General’s office for validation as part fulfilment of the statutory instrument SI95/2014.
Ensures customer documents for KYC, SIM swaps, EcoCash activation are archived to comply with regulatory requirements.
Analyses and reviews KYC on-boarding processes in consultation with key stakeholders to improve customer experience and regulatory compliance.
Develops and implements plans for assessing the quality of new sources of data.
Develops and implements project plans to improve database quality.
Analyse and identify KYC data sets requiring remediation and lead the data remediation initiatives to ensure compliance with regulatory requirements.
Pro-actively communicate data quality and thought leadership internally and externally to improve compliance.
Ensures platforms reconciliations are done to minimize non-compliance exposure due to active unregistered customers (KYC vs. CvBS status)
Disconnects non-compliant lines in line with SI95/2014 requirements.
Analyses stakeholder roles, designs and implement KYC system user profile matrix.
Reviews the subscriber registration user profiles periodically in line with IS-Risk policy.
Validates monthly Dealer and Brand Ambassador KYC commission payment schedules as provided by Sales & Distribution.
Ensures that all departmental policies, processes and procedures are risk compliant and all new or amended processes and procedures have been vetted and signed off by both Risk Management.
Immediately escalate to the Manager Customer Support Operations any instance of material risk i.e., any situation that may expose the organisation to: –Continuously scan the environment to come up with initiatives to improve KYC system and on-boarding processes to improve customer experience and regulatory compliance.
Regularly meet with your line manager, peers and your counterparts in EWZL Group to establish needs and/or recommended revisions to the existing KYC processes and procedures.
Qualification, Skills and Experience
Commercial Degree or any other relevant discipline
2 to 4 years’ working experience within customer experience in the telecoms sector.
TO APPLY
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