Kambudzi.com
We invite experienced and suitably qualified applicants to join our customer support team
This is a full-time position and commencing as soon as possible.
Requirements:
• Fluent in English, Shona and Ndebele
• Previous experience in a customer support role
• Ability to work well individually as well as in a team
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• GCE A-Levels
Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Social media communication management
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
TO APPLY
Click here to apply