Supervisor Card Services X 2 || BancABC Zimbabwe

  • Anywhere

DUE : 13 MAR 2022


Responsible for managing the MasterCard portfolio including understanding all aspects of the scheme ranging from controls, accounting procedures, settlement, information processing and sharing.


Main Focus Areas
Acquisitions of issuing partners
Engagement with card partnership at senior level to acquire new business
Engagement with branch managers and card operations to ensure timely card collections
Regular engagement with branch and head office unit staff to create awareness of new card products Issuing products portfolio adoption and usage

Engagement with technology teams to ensure system availability
Attending business meetings with customers to address any challenges raised
Maintain all product governance papers Issuing portfolio profitability
Assist business units achieve sales targets
Customer engagement forums to inculcate Digital Payment’s culture

Co-ordinate teams to establish new digital / automated processes to save costs
Stakeholder and Partnership relationship management
Build strong relationships across the business
Lead by example in building strong internal and external relationships, displaying sound abilities to listen, advise, influence, negotiate and make presentations at all levels
Identify opportunities to leverage opportunities and share knowledge and lessons learnt
Effective teamwork, self-management and alignment with group values

Demonstrate pride in BancABC and Atlas Mara’s brand and values
Plan and manage own workflow, anticipating obstacles, task prioritization and following through on objectives within agreed timeframes and according to quality standards
Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices
Continually share, debate, and communicate learnings
Flag and debate issues constructively
Promote a co-operative climate in working with others to achieve shared goals
Display skill at mentoring/coaching others and resolving conflict


Qualifications and Work Experience
Bachelor’s Degree in Business Management, Finance, Economics or Related Fields
3 years’ experience in a Card related field (acquiring, issuing, merchant relationship and mobile money acceptance).

Skills and Competencies
Excellent interpersonal and communication skills with an ability to be assertive when necessary
Able to interact confidently with senior stakeholders
Sound planning and organising skills with an ability to work with minimal supervision
Deadline driven
Problem solving

Proactive, resilient, and tenacious
Excellent observation skills
Ability to read and interpret specific directions
Responsive and strong decision-making abilities, reflecting a sound and professional image.
Highly analytical and attentive to detail
Ability to identify opportunities to leverage opportunities and share knowledge and lessons learnt
Must be able to communicate with a wide variety of third-party vendors and processor support teams.

Job Related Knowledge
Knowledge of new product governance, control and risk management
Knowledge of the full MS Office suite and MS Projects Ability to understand Technical Architecture of all existing and proposed solutions for digital banking


Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Supervisor: Card Services” attaching scanned copies of academic certificates as well as the national ID. APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.

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