CBZ Holdings Limited
DUE: 23 SEP 2024
An exciting career opportunity has arisen for the role of Service Management Administrator within the Group Information Technology Department of CBZ Holdings Limited. If you want to join a team of energetic and passionate professionals, this is your opportunity.
What we expect from you.
- Log and assign incidents and ensure they receive attention and avoid overdue calls.
- Resolve calls logged to IT Service Desk as per incident management guidelines.
- Coordinate the transfer of calls to the relevant sections and track call resolution.
- Promote adherence to incident and problem management guidelines.
- Assist in the review of incident parameters for logged calls to endure alignment of IT Services with business objectives.
- Produce service desk Management reports.
- Maintain the known error database for all resolved incidents and problems.
- Assist with system access management.
- Assist with the coordination of capacity monitoring.
- Assist with change management administration.
- Attend to Service desk compliance issues.
- Any other duties, tasks, assignments and projects as may be delegated by management from time to time.
Qualifications, Skills and experience required.
- Bachelors’ degree in Information Systems, Computer Science, Information Technology or equivalent from a recognized institution
- ITIL Foundation certification
- 2 years’ experience in IT Service Management
- Good understanding of IT systems
- If you meet the above criteria, you are the ideal person we are looking for
TO APPLY
Click here to apply