CBZ Holdings Limited
DUE:23 SEP 2024
An exciting career opportunity has arisen for the role of Service Level Administrator within the Group Information Technology Department of CBZ Holdings Limited. If you want to join a team of energetic and passionate professionals, this is your opportunity.
What we expect from you.
- Put in place Operational Level Agreements (OLAs) with IT units.
- Put in place Service Level Agreements with business and ensure IT adheres to the service standards agreed upon.
- Tracks service issues raised by internal customers.
- Ensure SLAs are captured in contracts with vendors.
- Tracks service standard from vendors with assistance from support units
- Tracks software license expiry dates and ensure payments are done on time.
- Maintain procedures and guidelines for activities within unit.
- Attend to audit requests and risk issues and ensure all exceptions are actioned timeously and avoid repeat issues
- Communicates planned service outages proactively to management and other stakeholders.
- Any other duties, tasks, assignments and projects as may be delegated by Management from time to time.
Qualifications, Skills and experience required.
- A Degree in Information Systems, Computer Science, Information Technology
- ITIL Foundation certification
- 2 years’ experience in IT Service Management
- Good understanding of IT systems
TO APPLY
If you meet the above criteria, you are the ideal person we are looking for.
Click here to apply