Zimbabwe Revenue Authority (ZIMRA)
DUE: 31 MAR 2023
Key Responsibilities
Carry out AD, ASYCUDA, SAP and ECTS user access management.
Provide first level support functions to all users within Authority.
Respond to queries via authorised communication channels (Service desk Automated
system, mail, phone and other channels).
Ensure queries logged to the Service Desk are answered promptly, logged and
escalated appropriately.
Ensure customers contacting the Service Desk are dealt with professionally and
efficiently.
Ensure second level support personnel are informed of incidents and that resolution
progress to these incidents is tracked.
Notify Service Desk Manager of any incidents of a serious nature and possible
breaches in the divisional Service Level Agreements.
Aid the Service Desk Manager in producing an asset register of all IT equipment for
the Authority.
Assist with the identification of Service Desk related problems with a view to
prevent/pre-empt potential problems.
Run reports to analyse common complaints and problems.
Train other staff members on troubleshooting and diagnosing problems.
Job Skills and Competencies
Confident communicator and presenter.
Must possess excellent verbal and written communication skills.
Good organisational and time management skills.
High level of computer literacy.
Self-motivated, with positive attitude towards work.
Ability to work under pressure.
Unquestionable integrity
Qualifications and Experience
A Bachelor’s degree in Information Systems, Computer Science or equivalent.
Knowledge of Manage Engine Service Desk systems is an added advantage.
ITIL certification is an added advantage.
At least one (1) year hands on IT Service Desk Experience.
At least two (2) years’ experience supporting Windows 10, PC hardware, Office 2016,
and printers is a must.
Knowledge of network connectivity e.g Ethernet, IP addressing, DNS, DHCP
TO APPLY
Interested candidates should submit applications, accompanied by a detailed Curriculum
Vitae by 31 March 2023, All applications should be emailed to:
ZimraRecruitment@zimra.co.zw clearly stating the position applied for and
addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360
HARARE
Please note that only shortlisted applicants will be responded to and females
are encouraged to apply
