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Service Delivery Technician || Telco

Telco

As an employee of our company, you will collaborate with each department to deliver exceptional services to Telco Clients. Come work at a company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding Service Delivery Technician.

We expect the candidate to be proactive and have a “get it done” spirit. To be successful, you will have solid solving problem skills

Responsibilities

  • Attend Tasks/Job Cards and Schedule activities on Incident/Request tickets.
  • Implement planned solutions to problems & change tickets as directed by Service Delivery Specialist (SDS)/ Assistant Service Delivery Manager (ASDM).
  • Ensure completeness of detail related to, works done, diagrams, pictures and timesheets on Tasks/Job Cards & Scheduled Activities allocated.
  • Give frequent updates to the Customer Service Centre/ Service Delivery Administrator (s) via Task/ Job Card/ Tickets Updates.
  • Service delivery infrastructure deployment, maintenance & troubleshooting to satisfy Customer Value Proposition (CVP) & maintain a high service availability that meets or surpasses set Service Level Agreements (SLAs)

Must Have

  • Bachelor Degree/Diploma in Telecommunications/Electronics
  • 1 year on the job working experience
  • Good Technical Capabilities, Hands on, Diligent & Tenacious
  • Must be a Bulawayo Resident

What’s great in the job?

  • Great team of smart people, in a friendly and open culture
  • Expand your knowledge of various business industries
  • Real responsibilities and challenges in a fast evolving company

What We Offer

  • Each employee has a chance to see the impact of his work.
  • You can make a real contribution to the success of the company.
  • Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

TO APPLY
Click here to apply