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Service Centre Operations Managers || POSB – People’s Own Savings Bank

POSB - People's Own Savings Bank

SERVICE CENTRE OPERATIONS MANAGERS

(Harare, Karoi & Masvingo)

Reporting to the Service Centre Manager, the incumbent will be responsible for administering branch operations to meet and exceed customer expectations.

KEY RESULT AREAS

Cash management
Enforcement of internal controls
Risk management & compliance
Loan and transaction approvals
Staff management & administration
Strategy & budgetary control
Voice of the customer and service delivery management
Security management
Management of alternative service arrangements.
Analytics & reporting.

QUALIFICATIONS & EXPERIENCE

First degree in Commerce/Business Studies or an equivalent business-related degree.
Full IOBZ Diploma.
At least 3 years of supervisory experience in a retail banking environment.

TO APPLY

Interested candidates should email their applications accompanied with a detailed CV, and proof of qualifications to: recruitment@posb.co.zw