Senior ICT Officer || Local Manufacturing Company

  • Harare

Local Manufacturing Company

DUE: 15 NOV 2023 

Job description: 
A reputable company in the manufacturing sector is looking for a qualified and experienced candidate to fill in the position of SENIOR IT OFFICER   
  • Handles first level support of hardware, applications and operating systems, technical consultation and networking.
  • Serves as a productive project team member by completing assigned tasks and assisting projects with technology implementations and innovations
  • Performs software installations on company computers and configures applications as specified
  • Working knowledge and understanding with a variety of technologies to effectively support end- users
  • Supervise other IT Support staff and local IT consultants\contractors, when applicable and provide support to all organizational projects and offices
  • Understands organizational operations and how IT can be used to create value and competitiveness •
  • Maintain an updated inventory of all IT equipment and coordinate receiving, distribution and repairs of all IT equipment
  • Ability to interact with a broad range of end-users and use various technical resources to provide support including providing user training
  • Demonstrates ownership of customer issues and independently seeks solutions
  • Works on assignments that are routine in nature
  • Has ability to recognize situations that deviate from accepted practice and seeks managerial advice prior to acting
  • Manage and collaborate with third party suppliers where appropriate and ensure that vendor performance and provision of services and quality is in line with the organization’s  expectations that enable the organization to meet or exceed service levels
  • Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment
  •  Working knowledge and understanding with a variety of technologies to provide network connectivity across projects offices, including WiMax, fibre and VSAT technologies
  • Support organizational wide priorities by ensuring optimal support and timely resolution of incidents
  • Bachelor’s Degree in Computer Science, Information Technology or related field, or equivalent
  • 5 years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment • Vendor and specialized industry training will be added advantage (Cisco, Microsoft)
  • Understanding of Information Technology industry practices
  • Solid knowledge and experience with incident management and operations services tools and systems • Proficiency in Hardware troubleshooting and basic repairs
  • Proficiency with MS Office Suite 2013, 2016, Windows 7, 10, Exchange 2010/2013, Office 365, Active Directory and network antivirus
  • Basic knowledge of Cisco routers/switches and other networking devices
Applicants to send CVs to   before 15 November  202