Econet Wireless Zimbabwe
DUE : 25 JAN 2023
To generate revenue and profitability for the business through exceptional customer experience and active stakeholder engagements across all touch points (Walk in, telephone, trade and digital channel activations).
Resolution of Econet group queries, providing product or service information, after sales service support, meeting set business KPIs, and identifying new business through cold calling to existing and potential clients
Sales and distribution of all the Group’s products and services to customers
Avails application forms to customers, informs them on the requirements and checks that all the requirements are provided by the applicant.
Sell the full range of available Econet and group companies products and services in an effort to attain shop targets
Identifies customer needs and makes the appropriate sale.
Providing input into the sales tactical plans and models to the Territory Lead that suits the target market of the territory and evaluate their effectiveness based on insights gathered from walk in and cold called customers
Documents, escalates, and communicates to customers unresolved queries.
Configures various devices for internet use that is handsets, computers, modems, routers
Recommends new ways of handling customer queries to the Territory Lead to improve service delivery
Tracks and communicates competitor activities
Ensures the shop displays relevant POS material that has been produced to enhance brand competitiveness
Receives stock, sells, reconcile and resolve any stock variances as per the prevailing policies and procedures.
Ensure that faulty devices and handsets under warranty are sent to and from the repair center on behalf of the customer.
Receives cash from customers, verifies and receipts all transactions accurately.
Ensures all cash generated is collected by CIT for banking on a daily basis according to cash handling procedure
Prepares sales & stocks (daily, weekly and monthly) reports
Reports all incidents and accidents relating to SHE to Territory Lead
Consultant ensures that they are knowledgeable and adhere to all relevant processes and procedures.
Maintains a tidy workstation in line with the company’s clean desk policy.
Grooming and etiquette – wear appropriate uniforms and name tags consistently
Qualification, Skills and Experience
Higher National Diploma (two years) in Marketing, Sales or equivalent.
1 to 2 years’ experience in a similar or related environment.
Ability to work with minimum supervision.
Excellent systems navigation and computer handling skills.
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