Retail Branch Manager || First Capital Bank Zimbabwe

DUE: 15 SEP 2024

An exciting career opportunity has arisen within First Capital Bank for the role of Retail Branch Manager. We are looking for for a seasoned banking professional to manage one of four branches, drive business growth, and deliver excellent customer service. The successful candidate will have a strong track record of leadership, sales, and operational management experience in a banking environment

About First Capital Bank
First Capital Bank Zimbabwe is a regional consumer, corporate and investment bank, offering a wide variety of products and services, including credit cards and wealth management. First Capital Bank is headquartered in Mauritius, operates in five countries and has a strong presence in the SADC region. First Capital Bank lends, invests, and protects money for customers and clients worldwide.

Key responsibilities

• Plan and implement the First Capital Bank retail strategy for the Branch through the achievement of a balanced score card approach.
• Participate in change management activities as required.
• Regular Branch checks to ensure conformance of business to regulatory and operational requirements.
• Lead and motivate a team of banking professionals to achieve sales, service, and operational goals.
• Develop and implement business plans to drive growth, increase revenue, and expand customer base.
• Ensure excellent customer service, resolve issues, and build strong relationships
• Manage risk, maintain operational efficiency, and ensure regulatory compliance.
• Analyze performance metrics, make data-driven decisions, and provide regular reports.
• Foster a positive work environment, coach, and develop team members.
• Maintain the look, feel and physical security of the branch premises working with Premises and Security Managers.
• Will also be responsible for security of staff and customers in the retail branch.
• Responsible for the handling and resolving all branch complaints.

Qualifications and Experience

Minimum qualifications:

• Commercial Degree.
• Relevant MBA and/or other professional qualification is an added advantage.

Experience and Competency required:

• A minimum of three years’ experience in the role at a managerial level.
• Possess excellent verbal and written communication to interact with clients, staff and senior management.
• Proven leadership, sales, and operational management skills.
• Strong knowledge of banking products, services, and regulations.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

TO APPLY
Send detailed CVs to [email protected]
Application deadline: 15 September 2024
Only shortlisted candidates will be contacted.

First Capital Bank is an equal opportunity employer and therefore welcomes all qualified individuals to apply. We are committed to create a diverse and inclusive work environment. We believe diversity enriches our company culture and enhances our ability to serve our customers.