Relationship Officer || BancABC Zimbabwe

BancABC Zimbabwe

DUE : 03 JAN 2023

Purpose of the job
Develop mutually beneficial long-term relationships with the bank’s Private Banking customers

Main Focus Areas
Sales activity planning to support branch sales strategy
Conduct sales visits and presentations of bank products to prospective leads
Timeous processing of branch applications for products and services
Management of a portfolio of customers including revenue generation and accountability.
Drive the BancABC customer experience ensuring the delivery of quality advice, recommendations and solutions to customers.
Continually identify opportunities for improvements intended to grow the reputation of BancABC segments service and proposition.
Adopt a “hands on” approach to client contact and follow up to support relationship management of portfolio.

Develop an in-depth knowledge and understanding of the markets, banking and other products and services in order to match our offering with client needs.
Take ownership of, and delivery of individual sales and revenue targets.
Effectively manage referred clients to deliver financial targets.
Provide a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC. Additionally, generate target
market referrals as a result.
Maintain and update accurate client information.

Act in accordance with all regulatory, compliance, CRM and KYC policies (both internal and external) and communicate to clients as appropriate.
Build productive relationships with referral sources, within the branch network, instilling a sense of teamwork and pro-activity with client referral.
Pro-actively participate as a member of the Relationship Management team contributing towards team targets and promoting teamwork.
Contribute effectively to team activities including the generation of new sales ideas and initiatives.
Sales activity planning to support branch sales strategy
Conduct sales visits and presentations of bank products to prospective leads
Timeous processing of branch applications for products and services
Management of a portfolio of customers including revenue generation and accountability.

Drive the BancABC customer experience ensuring the delivery of quality advice, recommendations and solutions to customers.
Continually identify opportunities for improvements intended to grow the reputation of BancABC segments service and proposition.
Adopt a “hands on” approach to client contact and follow up to support relationship management of portfolio.
Develop an in-depth knowledge and understanding of the markets, banking and other products and services in order to match our offering with client needs.
Take ownership of, and delivery of individual sales and revenue targets.
Effectively manage referred clients to deliver financial targets.

Provide a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC. Additionally, generate target
market referrals as a result.
Maintain and update accurate client information.
Act in accordance with all regulatory, compliance, CRM and KYC policies (both internal and external) and communicate to clients as appropriate.
Build productive relationships with referral sources, within the branch network, instilling a sense of teamwork and pro-activity with client referral.
Pro-actively participate as a member of the Relationship Management team contributing towards team targets and promoting teamwork.
Contribute effectively to team activities including the generation of new sales ideas and initiatives.

Qualifications and Work Experience
Degree in Accounting, Business Studies, Economics, Marketing
IOBZ Diploma is an added advantage
A minimum of 1 year experience in a Sales/Relationship Management or similar role.
Demonstrated success in a Relationship Management, sales background preferably within the Mass Market segment.

Skills and Competencies
Positive attitude
Efficient time management.
Ambitious and energetic, able to get things done.
Confident and resilient.
Excellent communicator and motivator.
Fluent in English, both spoken and written [other language depending on the country].

Job Related Knowledge
Broad based knowledge of financial products and services, financial markets and economic environments.
Knowledge of respective operational and regulatory environment.
Ability to research and aggressively source new business through own initiatives.
Demonstrated ability to network and build own portfolio of contacts to maximize referral network.

TO APPLY
Interested applicants who meet the job requirements should e-mail their CVs to careerszim@bancabc.co.zw attaching all your academic certificates and National ID with the Heading: “Relationship Officer” Private Banking.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 03 January 2023 1630hrs.