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Operations Manager (Customs clearing and Forwarding) || Veer Freight Private Limited

  • Harare

Veer Freight Private Limited

DUE: 31 OCT 2023

1. Customs Clearing & Customer Relationship Management
2. Financial Performance
3. Internal Quality Processes
4. People Management
5. Profitability & cash flow management
6. Communication
7. Report Writing and Meetings


  • Client Relationship Management
    Market segmentation.
    Classification of customers and allocating customers to Account Managers.
    Retaining corporate, loyal and profitable customers.
    Visiting corporate clients.
    Attending to and resolving customer complaints.
    Capturing details of lost and damaged shipments and referring cases to the relevant team
  • Financial Performance
    Establishing and maintaining Service Level Agreements and service standards. ( Service Level can also be done by HOD’s though it is S & M
    Implementing the disbursement policy.
    Managing critical costs e.g. bond paper, telephone & fuel consumption.
    Managing debtors.
    Efficiently managing the ZIMRA account.
  • Internal Quality Process
    Establishing and maintaining Service Level Agreements and service standards.
    Complying with quality assurance.
    Complying with legal, statutory and licensing requirements.
  • People Management
    Designing jobs and job descriptions in the Operations department.
    Identifying performance gaps, training and development needs of subordinates.
    Evaluating the performance of subordinates through job performance programme.
    Ensuring that Appraisals are done and submitted on time.
    Supervising and motivating staff in Harare Operations, Chirundu, Forbes and Beitbridge.
    Administering discipline on staff in the Operations department.
    To have effective succession plan for business continuity.
  • Profitability and Cashflow Management
    Ensuring that shipments are delivered on time.
    Ensuring that customer clearances are done on time so as to avoid demurrages.
    Ensuring that loading authorities & Duty Authorizations are given in time.
    Participate in responding to bid tenders, i.e. pricing, terms and conditions.
    Providing sales leads to Sales and Marketing.
  • Communication
    Liaising with Clients regarding to nature of goods and shipments specifications.
    Management of all duty quotations to clients and ensure that quotations are responded to on time.
    Receiving feedback from clients regarding quotations given.
    Giving technical advise to clients.
    Liaising with other branches and service providers regarding the movement of shipments.
    Updating clients on shipment movement
  • Report writing/Management Meetings
    Writing of reports for monthly, quarterly and annually for all branches.
    Presenting reports in a manner required by Managing Director.
    Participation and contributing in Management Committee meetings as Head of Operations
    Attend and Participate in meetings which that MD may call for from time to time.


Education- 5 O Levels including English and Maths/ Accounts
Education- Higher Technical, Professional or University
Ideal: Degree in Business Management, Diploma in Customs Procedures
Acceptable: Diploma in Forwarding Practices

Commercial, Industrial of Professional experience
Ideal: 5 years
Acceptable: 3years

Female candidates are encouraged to apply