Great Zimbabwe University (GZU)
DUE: 14 JUN 2024
OPERATIONS AND SUPPORT MANAGER | INFORMATION AND COMMUNICATION TECHNOLOGY
Job Details
The ICT Operations and Support Manager will be a key player in maintaining the University’s digital ecosystem. Reporting directly to the ICT Director, he/she will oversee technical support services, ensuring that end-user equipment remains efficient, secure, and up-to-date. The member’s collaboration with the Systems Manager and Infrastructure and Network Manager will be essential in achieving our technological goals.
The candidate must hold a Master’s degree in Information Systems or a related field, with at least 3 years of experience in a similar role, demonstrate expertise in software, hardware, and computer networks. The applicant must be able to thrive in a team-oriented environment and able to work seamlessly with colleagues across departments. An ITIL certification will be an added advantage.
Duties and Responsibilities
Technical Support Excellence:
- Ensuring provision of timely and effective technical assistance to end-users.
- Troubleshooting hardware, software, and network issues, ensuring minimal disruptions.
Equipment Maintenance:
- Regularly assessing and maintaining end-user devices, including laptops, desktops, printers, and peripherals.
Service Delivery:
- Managing service requests, prioritising tasks, and meeting service level agreements (SLAs).
Collaboration:
- Working closely with the Systems Manager and Infrastructure and Network Manager to align ICT strategies, optimize resources, and enhance overall system performance.
Female candidates and persons with disabilities are encouraged to apply. Police clearance is mandatory for successful candidates.
APPLICATIONS
Click here to apply
Applicants MUST fill in all the necessary fields on the application platform and attach the resume and certificates as a combined PDF file.
The closing date for receipt of applications is Friday, 14 June 2024. Only shortlisted applicants will be contacted.
