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Merchant Technical Officer : BancABC Zimbabwe

  • Harare
  • Applications have closed

BancABC Zimbabwe

DUE : 21 NOV 2022

Department Payments and Digital Financial Services Vacancy Manager Merchant Services Manager.
Responsible for all electronic banking applications to ensure adoption, usage, availability, and enhancement of functionality

Merchant setups and configurations
Setup of merchants within 24 hours of acquisition,
Accurate configuration of merchants on acquiring system,
Proper filing of merchant applications and setup forms,
Engagement with business for receipt of merchant applications,
Regular engagement with branch and head office unit staff to create awareness of digital banking products,
Sign off on all merchant setups timely.

Device configuration and deployment
Setup of merchant devices within 24 hours of application,
Deployment of devices within 48 – 72 hours of setup,
Accurate configuration of devices Proper filing of device setup documents,
Ensure devices / payment points are deployed within specified timelines,
Engagement with technology teams to report any system challenges
Maintain all product governance papers.

Terminal usage and reporting
Sales turnover targets Volume targets and Active ratio,
Assist business units achieve sales targets,
Regular visits to merchant shops to ensure devices are working as expected,
Reporting any faults and replacement of faulty devices with 24 hours of receiving report.

Stakeholder and Merchant relationship management
Productive working relationships,
Prompt identification, management and mitigation of any risks relating to products,
Build strong relationships with till operators and supervisors for our devices to be device of choice,
Identify opportunities to leverage opportunities and share knowledge and lessons learnt.

Effective teamwork, self-management, and alignment with group values
Demonstrate pride in BancABC and Atlas Mara’s brand and values,
Handle stress in ways that do not negatively impact others
Plan and manage own workflow, anticipating obstacles, work prioritization, and following through on objectives within agreed timeframes and according to quality standards,
Act in an ethical, transparent, and morally defensible manner, including highlighting unethical practices,
Continually share, debate, and communicate learnings,
Flag and debate issues constructively,
Promote a co-operative climate in working with others to achieve shared goals,
Display skill at mentoring/coaching others and resolving conflict.

Business / Technical Certificate or Diploma,
1+ years in card merchant support role,
Ndebele speaking candidates have an added advantage.

Special Skills and Competencies
Highly analytical and attentive to detail,
Excellent interpersonal and communication skills with an ability to be assertive, when necessary,
Able to interact confidently with senior stakeholders
Sound planning and organising skills with an ability to work with minimal supervision
Deadline driven
Proactive, resilient, and tenacious.
Technical Prerequisite

Knowledge of new product governance, control, and risk management,
Knowledge of the full MS Office suite and MS Projects,
Ability to understand Technical Architecture of all existing and proposed solutions for digital banking,
Define SIT, UAT, POST Implementation conditions,
Develops accurate and complete test plans,
Leads testing efforts,
Ensures issues are identified, tracked, reported on and resolved in a timely manner,
Works with channel owners to identify required changes,
Communicates needed changes to development team,
Identifies and documents system deficiencies and recommends solutions.

Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Merchant Technical Officer” attaching scanned copies of academic certificates and national ID.
Appointments will be made in compliance with BancABC’s recruitment policy.
Deadline: 21 November 2022 @1630hrs