DTel (Dolphin Telecoms)
DTel is an up-and-coming technology company that harnesses the power of the internet to make straying connected cheaper and more efficient. We are looking for inspired and innovative people to join our team.
The Key Account Managers shall generate business leads and convert them to sales for these products and related services within the government and private sector business entities in Zimbabwe. The Key Account Managers shall report to the Head of Marketing & Sales.
Driving Profitable growth for the Enterprise Business Unit (EBU) Sales
• Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to DOLPHIN EBU.
• Actively and strategically targeting new business acquisitions\
• Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
• Provide input into operational and promotion, ensuring revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity, scanning businesses back to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into fine-tuning processes, systems, and support in line with changing work practices.
• Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
• Once they close the deal, they hand it over to a Revenue Quota bearing salesperson
Ensuring a culture of Operational Excellence Account management
• Resolve escalated issues or escalate as appropriate.
• Increase DOLPHIN EBU’s Brand presence continuously by increasing DOLPHIN EBU’s influence within the allocated portfolio of accounts
• Provide regular feedback on competitive threats to DOLPHIN EBU business and advise on product/service enhancement requirements.
• Prepare reports on account performance as required.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into fine-tuning processes, systems, and support in line with changing work practices. Focus on providing exceptional Customer Experience
• Ensure all customer queries are attended to and resolved within agreed SLAs.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results. Ensuring Appropriate Governance and Quality control Measures
• Utilize sound practices that comply with best practices, legislation, or other regulations/parameters/guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving quality and customer service standards. Project Management
• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring, and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Identify ways fine-tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
Job Requirements
Education:
• Minimum of 5 -year degree/diploma in Commerce (Financial /Marketing/ Communication) or related
Experience:
• Minimum of 5 years experience in an area of specialization / Public sector
• Experience working in a medium organization in Account Management as a Hunter is essential, preferably in a fast-moving industry
• ICT Experience is preferable Training:
• Products and Services
• ICT technology
• Contract appreciation and business-related courses
TO APPLY
Click here to apply
