IT Technician : Omni Africa

  • Harare

Omni Africa

DUE : 01 OCT 2022

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

DUTIES
Keep computer systems running smoothly and ensure users get the maximum benefit from them
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system

Support the roll-out of new applications
Set up new users’ accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritise and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
Understand customer requirements and business objectives

Provide strategic advice on using technology to achieve goals
Manage IT initiatives and collaborate with in-house technical staff
Design IT systems and networks ensuring the right architecture and functionality
Support new technology implementation
Train users in new and existing IT systems
Provide assistance with technical issues
Revise existing systems and suggest improvements

REQUIREMENTS
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

TO APPLY
Forward your resume to careers@omni4africa.com