Midlands State University (MSU)
DUE: 20 OCT 2023
Job Summary:
The IT Support Specialist at Midlands State University Retail Shop will be responsible for providing technical support and maintenance for all IT-related aspects of the retail shop. This includes Addressing hardware and software issues, managing the network, and ensuring the accuracy of product listings and pricing in the system. The role also involves maintaining and enhancing the IT infrastructure to meet evolving business needs.
DUTIES AND RESPONSIBILITIES
- Fault Resolution:
- Promptly respond to and resolve hardware and software faults reported by retail shop staff.
- Diagnose and troubleshoot technical issues related to computers, peripherals, and other IT equipment.
- Network Management:
- Maintain and monitor the local network to ensure it operates smoothly.
- Troubleshoot network connectivity issues and resolve them in a timely manner.
- Collaborate with the university IT department for network-related support.
- Product Listing and Pricing:
- Enter product information into the inventory management system accurately.
- Ensure product pricing is up-to-date and reflects current promotions or changes.
- Product Code Management:
- Create and manage product codes that match the inventory system for efficient tracking and sales.
- Implement a standardized coding system for products.
- Integration of Scales and POS:
- Ensure that weighing scales and point-of-sale (POS) systems are properly integrated and function correctly.
- Troubleshoot and resolve issues with the scales and POS equipment.
- Server Maintenance:
- Monitor the health and performance of the server infrastructure.
- Perform routine maintenance tasks, including updates, backups, and security patches.
- System Development:
- Collaborate with relevant stakeholders to identify and address business challenges, such as staff purchases.
- Develop or enhance systems and applications to provide solutions that meet evolving business needs.
- Ensure that systems are scalable, efficient, and user-friendly.
- Documentation:
- Maintain accurate records of IT-related activities, including fault reports, system changes, and updates.
- Document system configurations and procedures for future reference.
- User Training and Support:
- Provide training and support to retail shop staff on the proper use of IT systems and equipment.
- Assist users in resolving common technical issues.
Qualifications and Skills:
- Bachelor degree in Information Technology, Computer Science, or related
- field (preferred).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT is an added advantage.
- At least two (2) years working experience in the retail business environment is a must.
- Strong problem-solving and troubleshooting skills.
- Proficiency in operating systems, software applications, and hardware components.
- Knowledge of network protocols and configurations.
- Experience with inventory management systems and retail POS systems is advantageous.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced retail environment.
- Adaptability to evolving technology and business needs.
- The IT Support Specialist will play a crucial role in ensuring the smooth operation of the retail shop IT infrastructure and contribute to the development of IT solutions that enhance efficiency and customer service.
NB: Midlands State University is an equal opportunities employer. In the interest of promoting gender parity, female candidates are encouraged to apply.
TO APPLY
Applicants must submit copies of applications with the following: application letter, certified certificates and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number(s) and names and email addresses of three referees to:
The Deputy Registrar (Human Resource)
Midlands State University
vacancies@staff.msu.ac.zw
Application documents must be in a single scan pdf format.
The closing date for this advert is 20 October 2023.
Applicants should clearly state the post being applied for in the subject line. It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified.
Please note that only short-listed candidates will be communicated to.