IT Service Delivery Specialist || Oxford Recruitment

  • Harare

Oxford Recruitment

(ICT Sector, Harare) – Our client is a leading ICT managed services solutions provider, is seeking an energetic and IT-certified individual to join their exceptional team in the Service Delivery Department.


The successful incumbent will be responsible for designing, configure, and maintain network routing and switching solutions.
Troubleshoot network issues and optimize network performance.
Collaborate with network engineers to deliver seamless connectivity.
Plan, implement, and manage cybersecurity solutions for clients.
Conduct security assessments, risk analysis, and vulnerability assessments.
Collaborate with the cybersecurity team to ensure clients’ security needs are met.
Lead VMDR initiatives, including vulnerability scanning, assessment, and remediation.
Develop incident response plans and conduct investigations when necessary.
Stay current with emerging threats and security technologies.
Manage service delivery projects from initiation to completion.
Collaborate with cross-functional teams to ensure timely and successful project execution.

Monitor service delivery metrics and ensure compliance with SLAs.
Proactively identify and resolving technical issues to maintain high levels of client satisfaction.
Act as the primary point of contact for clients during service delivery.
Provide regular updates on project progress and address client inquiries and concerns.
Build and maintain strong client relationships.
Collaborating with our diverse team to manage and support a wide range of IT projects.
Implementing cutting-edge cloud solutions, bolstering cybersecurity protocols, and optimizing data centres to exceed customer expectations.
Assisting with digital transformation initiatives and driving innovation within our service offerings.


IT Certifications: Industry-standard IT certifications (e.g., CompTIA, Cisco, Microsoft, AWS, Sophos, Dell, Veeam, e.t.c) that demonstrate your expertise in the field. Preferably coming from ISP/Service Provider environment. Drivers license and Passport a must. Industry certifications with proven track record in ISP/Service Provider/Consultant environment.


Urgently apply if you are interested and indicate your salary expectations, attach your CV in word format to: