Midlands State University (MSU)
DUE: 30 SEP 2024
IT HELPDESK TECHNICIAN (2 Posts)
Qualifications and Experience
- At least a Diploma in any IT- related field.
- IT related Degree is an added advantage
- At least 2 years proven experience in IT user support.
Duties and Responsibilities:
- Provide technical support to telephone and email requests from users for all
- hardware, software and associated peripherals.
- Document and track issues using a ticketing system.
- Ensure the university`s helpdesk software is utilized correctly.
- Resolve, redirect or escalate support requests to the appropriate member of
- the support team.
- Install and configure operating systems and various software packages to
- agreed standards.
- Diagnose and troubleshoot hardware, software, and network issues.
- Assist in the compilation of technical documentation, guidelines and
- procedures and ensure they are recorded correctly.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
TO APPLY
Click here to apply