Biomedical Research and Training Institute (BRTI)
DUE: 23 JUL 2024
Neotree – Implementation Product Lead (Zimbabwe)
About
The mission of BRTI is to promote the health and quality of life of the people of Africa
through research and training in biomedicine. The institute emphasises the need to
establish and maintain the highest levels of quality, professionalism, ethical
standards, and efficiency in its activities. BRTI is implementing a Foreign,
Commonwealth and Development Office (FCDO) funded project with the Neotree
charity, and University College London (UCL), in the UK. Neotree is an innovative
digital learning health system, developed in partnership with, and for, nurses and
doctors, empowering them to deliver high-quality neonatal care via real-time data
capture, clinical decision support, training and education, and data visualisation
within a single platform. We are looking for a highly motivated individual to support
the project in Zimbabwe, occupying the following position:
Position: Implementation Product Lead
Duration: 12 months (with the opportunity to extend)
Location: Harare
Deadline to apply: 23 July 2024, 22:00 CAT
Neotree
Worldwide, 2.3 million babies younger than 28 days die every year, with one million
dying on their day of birth. Seventy percent of these deaths are preventable by
implementing low-cost solutions effectively. Digital innovations have the potential to
accelerate health systems strengthening and support the delivery of evidence-based
newborn interventions across the care continuum. Since 2014, we have been
co-developing our intervention (Neotree), with healthcare workers in Bangladesh,
Malawi, Zimbabwe, and the UK. To date, Neotree has been used to improve the care
of over 38,000 babies, by more than 1,200 healthcare professionals in five hospitals
across Malawi and Zimbabwe. We can save over half a million babies’ lives, and
improve the care of over 27 million babies, every year if the Neotree is adopted by
Ministries of Health across low-income countries
Job Summary
We are looking for a dynamic, passionate, and highly skilled technical product lead
to support and deliver on the scale up and implementation of Neotree to two new
tertiary and four new primary care sites in Zimbabwe.
The implementation product lead will be working closely with the implementation
clinical lead as part of an ‘implementation pair’ leading the set-up, training,
implementation, and troubleshooting for Neotree across all sites. As well as working
with clinical staff across implementation sites, the implementation product lead will
work with the project team at BRTI, UCL, and the Neotree Charity, and the software
development team in Zimbabwe and South Africa to support the development and
refinement of the Neotree platform.
Duties and Responsibilities
● Support the software development team with pre-roll out version testing and run-through of the Neotree app.
● Test bugs/errors encountered by users and report to the software development team.
● Technological and infrastructure set-up and management of the Neotree system across multiple urban and rural healthcare facilities across Zimbabwe
● Roll out new Neotree app versions to local sites, including downloading and installing.
● Update Neotree app scripts on the Web Editor based on feedback from users and the software development team.
● Update data dictionary in line with updates to the Neotree app.
● Lead training for healthcare workers on Neotree Hardware and App set up in all new and existing sites.
● Oversee the use of the Neotree app in new sites during the set-up phase, including troubleshooting.
● Coordination of Neotree staff and associates across the Zimbabwean sites.
● Develop processes for quality assurance and tracking changes made to the Neotree app.
● Work with the clinical teams to identify improvements we can make to the Neotree platform to support existing workflows, and sketch out new workflows to enable the technology to support health care workers in a larger variety of tasks
● Creation of user stories and documentation and follow-up of change requests.
● Follow up with users on their satisfaction with changes or bug fixes.
● Support setting up of data dashboards in facilities, including aligning on content and utilising for quality improvement initiatives.
● Support development of implementation and training resources, including training manual, user guides, etc.
Qualifications
● Bachelor’s or Master’s degree in a technical field, such as statistics, health
informatics, software engineering, or similar [Essential]
● Computer literate and skills in common data management and analysis
packages such as Excel, Metabase, or similar [Essential]
Experience
● Experience in product management, ideally in a healthcare setting [Essential]
● Background in health, health services/implementation [Desirable]
● Proven track record of product development and implementation, preferably in
a clinical setting [Essential]
● Skills and experience in working with tech-based platforms, including using
software for app editing, data analysis, data dashboards etc. [Desirable]
● Experience with usability testing and design thinking [Essential]
● Experience with user story documentation and User Acceptance Testing
(UAT) [Essential]
● Implementation and management of technical projects and solutions in
low-resource urban and rural sites [Desirable]
Personal characteristics [Essential]
● Dynamic, passionate, and dedicated individual
● Ability to work under pressure and manage competing priorities in a
professional manner
● Ability to work with a diverse, multi-disciplinary team, across geographies.
● Fluency in English and ability to communicate effectively
● Exceptional organisation skills and ability to manage multiple tasks
simultaneously/ prioritise effectively
● Ability to learn new digital and technological skills and enthusiasm for e-health
● Enthusiasm and willingness to learn and accept feedback
● Accurate, honest, dependable and flexible
● Excellent communicator willing to admit their limitations quickly and need for
assistance to rapidly move the project forward
● Detail oriented, with an ability to think through all the different implications of
decisions
TO APPLY
Qualified candidates should complete this application form by 23 July 2024, 22:00 CAT.
If you have any further questions, please email [email protected] (specify in
the email subject, the job position you are applying for)
Note: Only shortlisted candidates will be contacted