Catholic Relief Services (CRS)
DUE: 25 JUN 2024
About CRS:
Catholic Relief Services is the official international humanitarian agency of the Catholic
community in the United States of America. CRS works to save, protect, and transform
lives in need in more than 100 countries, without regard of race, religion, or nationality.
CRS’ relief and development work is accomplished through programs of emergency
response, HIV, health, agriculture, education, microfinance, and peacebuilding.
Registered in Zimbabwe, CRS has been supporting program activities in Zimbabwe
since 1989 and has long-standing relationships with Church and non-Church partners
and communities throughout the country. Zimbabwe program implements projects
through partner organizations in various districts in the areas of food security and
agricultural livelihoods, water and sanitation and youth. CRS seeks to fill in the
following position that has arisen.
ICT Officer (Harare based)
Job Summary:
The successful candidate will coordinate and deliver various ICT and ICT4D (ICT)
related services in accordance with established agency ICT policies, procedures, and
service standards to support high-quality programs of serving the poor and vulnerable.
The ICT Officer will provide responsive, professional service and technical support to
CRS staff and partners to ensure efficient operation and use of CRS information sharing,
communication, and collaboration technologies.
Roles & Responsibilities include:
• Deploying, configuring, and maintaining ICT systems and databases, including
networks, servers, and telecommunications. Troubleshooting and addressing
issues to ensure optimal performance.
• Configuring and maintaining applications and user devices. Providing timely and
quality service delivery, technical support, and advice to users of ICT services to
ensure proper user access to Agency data and information.
• Maintaining inventory of ICT equipment, hardware, and software as well as
ensuring adequate supply and functionality of these, in collaboration with relevant
staff.
• Providing input during budget preparation of ICT related expenses.
• Coordinating relationships with suppliers to facilitate delivery of ICT-related
services that meet CRS business requirements and needs.
• Supporting capacity building initiatives, remotely or on-site, to staff and partners
to ensure efficient and consistent adoption and use of ICT applications.
• Preparing statistical reports on ICT-related data and metrics. Implementing
measures to ensure required standards are met.
Education & Experience
• A Bachelor’s Degree in IT (Computer Science, Computer Networking, Programming,
and Information Systems). Significant work experience in a directly related field
combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or
equivalent, Cisco Certified Network Associate or equivalent, Microsoft
SharePoint Foundations or equivalent and ITIL Foundation Certified.
• A minimum of 3 years work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant
technology and data management tools.
TO APPLY
Those who meet the above criteria are invited to submit their applications together with a
cover letter and detailed Curriculum Vitae that includes names and email addresses of
three traceable references. Applications should be clearly marked with the position applied
for, i.e., “ICT Officer” in the email subject line.
Please submit your applications by Tuesday, 25 June 2024, to The Country
Representative at the following email address: Zimbabwe.crs@crs.org
Only short-listed candidates will be contacted.
CRS does not charge application fees or processing fees to potential applicants or any
fee throughout the recruitment process.
Our Catholic identity is at the heart of our mission and operations. CRS carries out the
commitment of the Bishops of the United States to assist the poor and vulnerable
overseas. We welcome as a part of our staff people of all faiths and secular traditions
who share our values and our commitment to serving those in need. CRS’ processes
and policies reflect our commitment to protecting children and vulnerable adults from
abuse and exploitation.
By applying for this job, the candidate understands and acknowledges that CRS requires
its staff to treat all people with dignity and respect. Further, s/he understands that if
successful, s/he will be subject to a comprehensive background check, and
personal/professional references will be asked to evaluate the candidate’s behaviors
related to safeguarding-related topics.
