CBM Global
DUE: 04 AUG 2024
CBM Global
Our Vision: an inclusive world in which all people with disabilities enjoy their
human rights and achieve their full potential.
Our Mission: fighting to end the cycle of poverty and disability.
Our Values:
• We champion inclusion
• We strive for justice
• We pursue excellence
• We embrace partnership
• We live with integrity
While the world has been making progress in tackling poverty, people with
disabilities are being left behind. CBM Global works alongside people with
disabilities in the world’s poorest places to fight poverty and exclusion and
transform lives. Driven by Christian values, we seek out and work with the most
marginalised in society, irrespective of race, gender or religion, recognising the
equal worth of every individual.
Drawing on over 100 years’ experience and world-leading expertise in disabilityinclusive community development and humanitarian action, inclusive eye health
and community mental health, CBM Global works with partners to break the cycle
of poverty and disability and build inclusive communities. Our programmes across
Africa, Asia and Latin America are developed and delivered with local partner
organisations to ensure long-term transformation and accountability in
communities we serve. We’re deeply committed to the principle of “nothing about
us without us”, and we therefore work closely with and support organisations of
people with disabilities.
CBM Global is made up of CBM Australia, CBM Ireland, CBM Kenya, CBM New
Zealand, CBM Switzerland, and CBM UK with programmes worldwide and Country
Offices in Philippines, Bangladesh, Laos, Nepal, Indonesia, Kenya, Zimbabwe,
Burkina Faso, Nigeria, Madagascar and Bolivia. CBM Global works in over 20
countries, maximising our impact through long-term, authentic partnership and a
coordinated mix of inclusive community-based programmes, local to global
advocacy and delivering inclusion advice to other organisations.
We draw on learning and evidence from our community work to inform our
advocacy hand-in-hand with the Disability Movement at local, national and
international levels, including with the UN, to achieve systemic change for people
with disabilities. We advise governments, UN bodies and other organisations on
how to ensure inclusion in their own organisations, policies and programmes to
further amplify our impact.
The Role
ICS Administrator
Long-term cover for sickness for a period of 1 year (with possibility
on renewal)/Full-Time
Reports to:
Global Head of IT & Communication Systems (ICS)
Job Overview
CBM Global is seeking a skilled ICS Administrator to oversee, maintain, and optimize
our global IT infrastructure. This role is pivotal in ensuring the stability, integrity, and
efficient operation of our IT office networks, endpoints and cloud services, which
support our mission across 13 offices, primarily in Asia and Africa. Additionally, this
role will coordinate the efforts of international and local IT service providers in each
country where we operate.
The role will be a member in an international team to achieve these goals.
Based: We welcome applications from those who live and have the right to work in
Burkina Faso, Kenya, Nigeria, Madagascar, Philippines, Nepal, Bangladesh,
Indonesia, Lao PDR, Zimbabwe, UK, Ireland, Germany, and Netherlands. Remote
working from any of above listed countries is possible.
Hours: Long-term sickness cover for a period of 1 year. Full-time
Salary range: The salary offered will be competitive, dependent on skills and
experience, as well as country of location. We offer a local contract
Responsibilities and Duties
• Oversee the global IT infrastructure for CBM Global’s 185
employees, ensuring high availability and reliability across all
13 offices (each <20 staff members) in 12 countries.
• Oversee and coordinate the efforts of international and local IT
service providers in each country.
• Coordination of hardware procurement for our offices and remote
staff.
• Administer and optimize Microsoft Entra, SharePoint Online and
Exchange Online including user management and security.
• Manage and configure devices (Windows + Android) and applications using
Microsoft Endpoint Manager.
• Design, implement, and manage network infrastructure across
various small office locations, ensuring optimal performance and
security. This includes managing FortiGate Firewalls and Ubiquiti
Access Points.
• Provide global 2nd Level support for our cloud and network
infrastructure.
• Provide local 1st Level support for the office (<20 staff) in your
country and to staff working from home.
• Maintain detailed documentation of the IT infrastructure,
configurations, processes, and procedures.
• Maintain disaster recovery plans and backup procedures to ensure
business continuity.
Safeguarding responsibilities
Knowledge
In depth understanding of CBMG’s Safeguarding policy and the Code of Conduct,
and how these are relevant to their work.
Knows and considers the power people think they hold because of their position at
CBMG and takes care not to abuse it by treating everyone with respect.
Considers their personal values and biases, taking care these do not negatively
impact on how they interact with and treat the different individuals they will come
across during their work at CBMG.
Skills
Able to report and escalate safeguarding concerns appropriately.
Challenges inappropriate behaviours of peers.
Able to implement safeguarding requirements in their area of responsibility.
Behaviours
Acts as a role model for CBMG’s commitment to zero-tolerance for abuse, do no
harm and safeguarding standards.
Key outcomes expected from this role
• Provide a stable, reliable, available and cost-effective IT infrastructure
that meets organizational requirements.
• Timely and well-managed system changes and upgrades.
• Effective coordination of IT service providers.
• Provide regular reports on system performance and incidents.
• Implement and maintain robust security practices to protect
organizational data and resources.
Key upcoming projects:
• Android Device and Application Management (MDM / MAM): Onboarding of
our internationally distributed cell phones in Microsoft Endpoint Manager as
well as definition and enforcement of suitable guidelines.
• Network Monitoring: Setting up central monitoring for our Fortigate firewalls
Ubiquiti access points including reporting.
• User self-service application install: Setup and rollout of Intune Company
Portal.
• Wi-Fi network authentication: Setup EAP-based authentication for our
offices.
Person Specification
All of the following requirements are essential, unless marked with a * when
they are desirable.
Experience, Personal Qualities, and Qualifications
• Bachelor’s degree in Information Technology, Computer Science, or a
related field, or a 3-year vocational training program with an aboveaverage degree. *
• Minimum of 5 years of experience in IT infrastructure
administration, ideally with a focus on Microsoft Azure, Entra,
SharePoint Online, Exchange Online, Office 365, and Windows
environments.
• Minimum of 5 years of experience in remote setup and management of
office networks and devices.
• Excellent verbal and written language skills in English
• Proficiency in Spanish, French, or German. *
• Good communication skills and ability to work with end users and
external service providers while displaying a high level of
professionalism.
• The ability to work collaboratively and independently with little
oversight.
Certifications
• Microsoft Certified: Azure Administrator
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA Network+
Employee Benefits
• We offer flexibility and working from home arrangements.
• As part of our commitment with inclusion, CBM Global aims to encourage
applications from people with disabilities and those with health conditions.
We have a comprehensive equality and diversity policy.
Shortlisting and Interviews
CBM Global is an equal opportunities employer, committed to ensuring all
applications are treated fairly.
All applications are subject to our shortlisting process; if you are shortlisted we will
contact you and invite you to attend an online interview. You will also be advised at
this point if there will be any skills tasks to complete as part of the recruitment
process.
Diversity Policy Statement
Everyone has the right to be treated with consideration and respect. CBM Global is
committed to achieving a truly inclusive environment for all, by developing better
working relationships that release the full potential, creativity and productivity of
each individual. CBM Global aims to ensure that all staff, volunteers, donors,
partners, contractors, and the general public are treated fairly. This will be
regardless of sex, sexual orientation, gender re-assignment, marital or civil
partnership status, race (including colour, nationality, ethnicity, or national origin),
disability, medical status, age, religion or belief, political opinion, social or economic
status.
Employment Checks
CBM Global is committed to the safety and best interest of all children and
vulnerable adults accessing CBM Global supported services and programmes.
Relevant background checks including working with children, police and reference
checks will be completed prior to the preferred candidate’s employment being
confirmed.
All applicants must have the right to work in the relevant country. All offers of
employment are made subject to the following criteria: Proof of eligibility and
satisfactory employment screening, and three references satisfactory to CBM
Global.
TO APPLY
More information about CBM Global Disability Inclusion can be found by
visiting the CBM Global website: www.cbm-global.org
Closing date: Sunday, 4th of August 2024
Please:
1. Use this link:
http://cbmglobal.peoplehr.net/Pages/JobBoard/Opening.aspx?v=26ec4843-
ff3b-4a5d-8095-ae28ad6056cb to apply
2. Prepare your CV in English please, as you will need to upload it into our ATS system.
3. Download and complete the Application Form in English please, as you will need to
upload it into our ATS system.
4. No email applications will be considered. If you have any problems with the system,
please redirect them to our email address [email protected] with the
following format: Family Name First Name: (ICS Administrator, COUNTRY).
We also welcome informal enquiries, which should also be sent to the above email address