Standard Chartered Bank
DUE: 13 FEB 2023
Job: Business Support and Management
Primary Location: Africa & Middle East-Zimbabwe-Harare
Schedule: Full-time
Employee Status: Permanent
The Role Responsibilities
Manage all Property operational activities in line with Group standards.
Support the Business in optimal use of the Bank’s property portfolio (business alignment).
Deliver property services in a cost efficient and effective way.
Introduce industry best practice to the country Property functions.
Coordinate the regional Property management in line with the group Property target operating model (TOM) drawing together RE and project management; Property risk management; operational risk management; HR; Finance and Global Sourcing.
Within the above ensure Country teams manage the Global Environmental and Health and Safety Programmes in the country. Ensure established objectives are achieved.
Monitor property operational risks and manage the development of robust mitigation plans.
Act as first point of escalation for unmitigated risks.
Ensure delivery of Group property insurance reporting in line with Group Insurance specifications.
Review and implement Group policies and procedures with local addenda as required.
To provide strategic direction and leadership to country Property, ensuring first class customer care and value for money.
In conjunction with regional portfolio manager create overall real estate strategies and plans for the business units and country.
Conduct portfolio analysis, development and execution of the global real estate strategic plan as it relates to the country.
Other Responsibilities
General Department Management
Manage Country Property team and provide technical support as necessary.
Implement the group / regional structure (known as the Target Operating Model, or TOM) adapted for country circumstances.
Approve BAU operating costs within delegated authority.
“Own” all premises issues in the country.
Asset Management
Drive the country real estate strategic planning for Property to ensure the long-term occupancy plans for our property portfolio are aligned with business direction.
Implement portfolio management metrics that illustrate the financial performance of the property assets.
Implement models to link business and real estate strategy to forecast supply and demand for space and developing master and strategic plans for utilisation and development potential of land and / or buildings with the bank’s property portfolio for the country.
Undertake real estate due diligence reviews as and when required for potential new business acquisition.
Implement property plans in alignment with agreed strategies.
Assume overall responsibility for the effective implementation of the GPMS ensuring the capture of global property data country, address, type, use and tenure and populate costs across the country portfolio.
Ensure all property insurance data is captured and accurately reported using the insurance module of GPMS.
Manage leases (and the associated risks) both where the bank is lessor and lessee.
Ensure all other databases are properly populated in a timely way such as the Transaction Tracking Report, “Boomerang” asset register, lifecycle replacement programme, space utilisation.
Project Management
Work with both Property project management to ensure the real estate strategies and plans are correctly delivered (acting as driver of timeliness, quality and cost management).
Facilities Management
Manage planned preventative maintenance in accordance with group standards.
Manage a help desk and/or reactive maintenance.
Evaluate country sourcing (procurement) strategies and agree with regional head.
Manage Property procurement and supply arrangements in cooperation with Global Sourcing.
Financial Management
Ensure submission of country financial data by the due date.
Understand and manage the financial implications of country Property activity and be able to explain to senior managers at country Manco and Property regional levels.
Identify ways to save costs without negatively affecting the delivery of Property services.
Create and submit an annual budget including contributing a life-cycle replacement / capital expenditure plan.
Team Management / Talent Development
Develop the capabilities of the team including mentoring, training, replacing and hiring staff.
Manage and improve team effectiveness and engagement.
Risk Management
Ensure country team compliance with all group policies, procedures and standards.
Manage risk databases (such M7, ensuring risks are identified, logged, risk rated and action taken to mitigate).
Ensure submission of data as required by region or group including Environmental Footprint.
Ensure management of Key Control Standards and Self Assessments.
Ensure operational risks are highlighted and resolved at country level. Standing member of Executive Risk Committee (ERC).
Review and ensure security management from “hard” issues such as CCTV and guarding to “soft” issues such as the presentation and behaviour of guards.
Ensure proper business continuity management including criticality tiering, business impact assessment, continuity planning and testing.
Ensure robust crisis management planning and take lead role (with CEO) in managing crises that may occur.
Ensure country team compliance with all legislative requirements.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Act as the main interface between Property and business units at country level in order to manage and lead real estate strategic planning.
Contribute to the development of new business initiatives.
Develop and agree country level service level agreements between Property and the businesses.
Role Specific Technical Competencies
Business Acumen
Deep understanding of business operations and related requirements, ability to speak the language of business and develop effective, efficient and win win solutions.
Financial Analysis
Understanding the financial and commercial risks and opportunities relation to property.
Risk Management
Detailed knowledge of operational and financial risks and related policies.
Strategic Planning
Comprehensive understanding of group’s real-estate strategy and ability to translate into operational execution plans and deliver.
Expert in Subject Matter
Need to understand the efficacy of solutions, provide effective guidance on all aspects of Property.
Strategic Supply Partner Management
Ability to move from managing activity to managing a fully outsourced offering, letting go of tactical management activity.
Property System and Operations
Good understanding of Property tools and ability to leverage them for the benefit of the Bank.
Our Ideal Candidate
Extensive facilities management experience gaining in a “blue chip” corporate environment.
Strategic thinker combined with a high degree of pragmatism.
Excellent leadership skills and team management experience.
Proven track record of delivering excellence through their leadership and communication skills.
Experience of successfully managing and delivering and delivering multiple services to internal and external stakeholders.
Excellent interpersonal skills and the influence to deal with the broad spectrum of customers both within and outside the bank.
Ability to adapt proactively to customer requirements.
Budgetary control and financial management experience.
Skilled at swift problem identification, prevention and resolution.
Using initiative to review continuously and improve services.
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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