Head of Operations – Zimbabwe || Tsebo Solutions Group

  • Harare

Tsebo Solutions Group

Duties & Responsibilities

Take full responsibility and management of all Tsebo Operations’ under this portfolio:

Monitoring daily operations schedules for all service lines for accuracy and ensuring daily operational goals are realized.
To champion collaborative and cross-organisational working within and between business and support functions to ensure delivery of organisational objectives and efficient use of resources.
Provide effective and inspiring leadership to the Operations team – ensuring that underlings are being developed for succession planning as well as warranting a positive, innovative, and high performing culture.
Project the company’s image through excellent client relationships, quality of service, product and productivity, and ensuring strong client retention culture in the business.
Develop and effect medium and long-term strategies to grow the business in all areas of responsibility.
Be a stakeholder in the Company’s budgeting, forecasting, weekly flash reporting and month end reporting processes.
Participate in new product development and planning by researching the cost and ability to produce the product.
To support the Senior Management Team in longer-term resource planning – including workforce planning; organisation design and development; forecasting income and expenditure.
Ensure quality control is in accordance with the company standards and that all units complete the monthly compliance self-assessments.
Constantly upgrade the ambiance of the catering; cleaning and Facilities management facilities to ensure both customer satisfaction and USP points of reference for the Company.
Maintain and improve on operational standards; meeting all quality / star grading standards within the areas of responsibility, as per Companies grading checklist and KRAs within the performance management scheme.

Skills and Competencies
Excellent analytical skills, able to build a strategy from various data points.
Flexible in a constantly evolving environment with good proactive problem-solving skills.
Good knowledge of international and localised relevant cultures relating to Hospitality services.
Ability to coordinate operational teams composed of direct reports, multiple contractors and services suppliers in delivering high level hospitality programmes to the highest of standards within fixed budgets and timelines.
Ability to contribute to development of strategy and take responsibility for delivering strategic objectives.
Demonstrable financial acumen, with an understanding of budgeting processes and financial reporting.
Ability to work effectively as a member of different teams both internally and externally.


‘A’ Levels; Bachelor’s Degree in Business Management / Food and Beverage or equivalent tertiary qualification.
Post graduation professional qualification such as MBA / GIBS or similar will be an advantage.
At least 10 years post-qualifying experience in Operations management, preferably in a Service Industry.
Driver’s license essential.


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