Zimbabwe Revenue Authority (ZIMRA)
DUE: 31 MAY 2025
Applications are invited from suitably qualified persons to fill the following posts within the
Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.
HEAD ICT OPERATIONS – ICT – LEVEL 5 (1 POST)
Key Responsibilities
• Participates in strategic and operational governance processes of the business
• Leads the ICT strategic operations and infrastructure planning for achieving business goals
• Develops and maintains appropriate ICT organizational structure
• Establishes ICT goals, objectives and departmental operating procedures for the department
• Develops and executes ICT enterprise wide disaster recovery and business continuity plan
• Assesses and communicates risk associated with ICT facilities, infrastructure and operations
environment
• Promotes and oversees strategic relationships between internal IT resources and external
entities including government, vendors and partner organisations
• Researches continuously for ICT best practices and makes recommendations on
reengineering of ICT facilities, infrastructure and operations in the organisation
• Defines and communicates corporate plans, policies, and standards for the organization for
acquiring, implementing, and operating ICT facilities, infrastructure and IT systems
environments and tools.
• Monitors and manages IT facilities, infrastructure, systems environments and systems
performances in line with the service level agreements
• Ensures ICT systems operations adhere to applicable standards, laws and regulations
• Works with stakeholders to ensure operational efficiency of the system working in
collaboration with internal clients, IT resources, vendors and strategic partnerships including
government
• Ensures adherence to IT security in line with international standards
• Ensures that change management is implemented in line with policies
• Leads the implementation and management of ICT operation projects
• Manages and monitors ICT facilities, infrastructure and operations budgets
• Drive workforce development by monitoring staff training in line with safety, technical, and
regulatory standards.
• Manage full life cycle of facilities, ICT infrastructure & assets from acquisition to disposal.
Job Skills and Competencies
▪ Knowledge of Information, Communication and Technology Infrastructure and
networking in an enterprise environment
▪ Self-starter with the ability to work under pressure and beyond stipulated hours.
▪ Unquestionable integrity and commitment to duty.
▪ Good analytical skills.
▪ Strong communication and presentation skills along with ability to work in a highly
collaborative environment
▪ Ability to work with minimum supervision
▪ Good organisational, people and time management skills.
▪ Leadership skills and acumen
Qualifications and Experience
▪ A Bachelor’s degree in Computer Science or Information & Communication Technology or
equivalent qualification.
▪ At least four (4) years experience at managerial level in an enterprise ICT environment.
▪ Cumulative ten (10) years’ experience in an ICT environment.
▪ Master’s Degree is an added advantage.
▪ ITIL Certification is a must
▪ Certification in Virtualization in any of the following VMware, Oracle, Hyper-V, Power VM is a must
▪ Knowledge of Enterprise SAN technologies from OEMs such as IBM, HP, Netapp
▪ Strong knowledge of Container Technology and micro services, Kurbernetes,docker etc
▪ A Clean Class 4 driver’s licence.
TO APPLY
Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae by
31 May 2025, All applications should be emailed to: [email protected]
clearly stating the position applied for and addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360 HARARE
Please note female candidates are encouraged to apply and only shortlisted
applicants will be responded to.