Hall / Front Office / Concierge || University of Zimbabwe (UZ)

DUE: 08 MAR 2024

HALL/ FRONT OFFICE PORTER/CONCIERGE: UZ VN HOTEL AND LEISURE PVT LTD (1
POST)

Duties and Responsibilities

The successful candidate must be able to:
 Greet & welcome guests, assist them to check in
 Offer a welcome drink to guests at check in
 Accompany guest to rooms/introduce them to their rooms as per set standards
 Attend briefings
 Conscientise guests on the guest questionnaire
 Escort guests to & from their rooms if required
 Deliver arriving luggage & remove departing luggage
 Deliver Newspapers promptly
 Learn the fire and safety procedures and how to operate the fire fighting
equipment
 Keep the reception area immaculately clean as well as the luggage room
 Work closely with the Front Office in carrying out all guest request
 Obtain messages from the front desk and promptly deliver them to guest rooms/
conference rooms/offices
 Implement the luggage system to ensure maximum security of guest luggage
 Have sufficient product knowledge
 Develop a strong knowledge about the hotel surroundings and inform the guests
at check in and during their stay
 Report any irregularities or unusual circumstances to Management
 Carry out any other official duties that may be assigned from time to time

Qualifications and Experience

 A minimum of 5 ‘O’ Level passes including English Language and Maths.
 Certificate in Tourism and Hospitality/Front Office Operations/ Sales/Business
management or related field will be an added advantage
 A’ Level passes will be an added advantage.
 At least 1.5 years’ experience as a Front Office porter/ Bedroom Hand/Waiter at
a reputable establishment in the Hospitality Industry or institution

TO APPLY

Applicants must submit six (6) copies of applications. Each set of application must be
accompanied by a Curriculum Vitae, giving full particulars including full name; place, date of
birth, I.D, birth certificate and copies of academic and professional qualifications, all certified.
Applicants must give information on experience, date of availability, telephone numbers,
names and addresses of three contactable referees. Applications should be hand delivered
to Office No. 129, Administration Building at the University of Zimbabwe or posted to:

Deputy Registrar
Human Resources Department
University of Zimbabwe
P.O Box MP 167
HARARE

Closing date of receipt of applications is Friday 08 March 2024
`The University of Zimbabwe is an equal opportunity employer and therefore men and
women are equally encouraged to apply.
Please note that only shortlisted candidates will be contacted.