DUE: 01 MAR 2024
Provides and maintains a Helpdesk facility for specific business areas. Provides logging functionality for issues or requests within the business. Forwards logged requests to appropriate resources for resolution. Provides updating and communication facilities for all logged requests. Provides Helpdesk facility for business areas supported to identify issues and requests for resolution. Analyses logged requests and allocates to correct resource for resolution. Provides first-line support where applicable. Updates and maintains current status of logged requests. Maintains communication to business areas on all downtime issues. Maintains and communicates all system availability and change control requests. Ensures management information is available at appropriate time.
Change Controls, Communication, Help Desk Support, Information Communication Technology (ICT)