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Front End/Customer Service Supervisor || Midlands State University (MSU)

  • Gweru

Midlands State University (MSU)

DUE: 12 OCT 2023



  • Diploma in Business Management/ Sales & Marketing/ Public Relations
  • 5 ‘O’ Levels (including Mathematics and English)
  • At least 3 years’ experience in FMCG industry


  • Monitor the effective implementation of daily front-end processes to ensure smooth transaction processing at all times
  • Records & informs the immediate superior of price/ product changes/ non-scanning items.
  • Monitor all Till Operators and ensure rules & procedures are religiously followed.
  • Control Front End Supervisor float and maintain change requirements.
  • Ensure Front End consumables are always available.
  • Prepare a staff planner that ensures sufficient Till Operators to handle the queues.
  • Design and implement queue management techniques in consultation with the Assistant Store Manager to ensure customers are served within the shortest possible time.
  • Monitor Till Operators’ performance, and implement mechanisms to ensure adherence to set target of number of products sold per Till Operator.
  • Regularly engage with customers and obtain feedback and customer expectations on the speed of service, product range, product mix and quality.
  • Ensure all Till Operators are aware of the promotions, encourage upselling and cross selling of products.
  • Ensure all returns should be courteously processed under the guidance of the Assistant Shop Manager.
  • Monitor the safety standards in the department, managing cases of workplace hazards such possible injury at work.
  • All injury incidents should be promptly reported to the immediate Supervisor and Manager on Duty.
  • Ensure that all items left by customers are returned to the correct department as soon as possible.
  • Ensure that used trolleys and baskets are taken to their stations and trolleys are collected from the parking areas throughout the day.
  • Ensure that all departmental staff are in strict adherence to the regulatory requirements like the use of correct exchange rate and no illegal forex trading.
  • Ensure all departmental staff have a job description and undergone scheduled training from time to time
  • Ensure correct manning by developing & effective monitoring of the departmental staff planner.

NB:  Midlands State University is an equal opportunities employer. In the interest       of promoting gender parity, female candidates are encouraged to apply.


Applicants must submit copies of applications with the following: application letter, certified certificates and curriculum vitae giving full details of names, place and date of birth, experience, present salary, date of availability, contact telephone number(s) and names and email addresses of three referees to:

The Deputy Registrar (Human Resource)
Midlands State University

Application documents must be in a single scan pdf format.

The closing date for applications is 12 October 2023.

Applicants should clearly state the post being applied for in the subject line.  It should also be noted that non-adherence to any of the above instructions will automatically cause the application to be disqualified.

Please note that only short-listed candidates will be communicated to.