ABC Auctions
Purpose of the role
This role exists to ensure that the final stage in the sale process of a customer collecting or receiving their goods is executed smoothy, and in a timely manner. Implementing a process that creates an efficient, customer centric dispatch department.
Leadership Expectations
Accountability.
Integrity
Assertiveness.
Discipline.
Proactivity
Motivating teams
Team Orientated
Problem solving.
Reporting Structure
Reports to: Auctions Manager
Supervision of: Dispatch team
Interacts with: All other supervisors, Auctions Manager and Head of Sales
Supervisory Controls:
The position is supervised through:
Daily reporting
Performance against set standards
Client feedback
Weekly planning meeting
Daily task meeting
Monthly performance appraisal
The position supervises their team through:
Daily performance reports
Exception reports
Client feedback
Breakages and missing items
Daily briefings and target setting
Work Tools
Computer
Walkie Talkie
Attributes Required:
Excellent communication skills.
Leadership of team members.
Disciplinary handling ability.
Analytical skills.
Ability to work in a fast paced and high-pressure environment.
Client focused.
Ability to see the bigger picture and act on it.
Problem solving ability.
Principal Accountabilities
Ensure that goods are received from auction according to the sold lots report, in the condition stated
Ensure that the goods are placed in the correct areas (i.e. large goods in the floor space, smalls on the correct shelves, valuables in the lock up cage)
Ensure the floor space is utilised correctly and that goods are packed in a way that damages/breakages are limited
Investigate, report and problem solve all discrepancies (i.e. missing lots, breakages, damages)
Handle customer queries and complaints and solve the issues where possible with the assistance of the despatch admin supervisor
Ensuring that goods are packed correctly to limit damages and breakages
Train and refresh team members on processes and customer care etiquette
Motivate and support team members
Coordinate closely with the auction team to ensure the smoothy processing of dispatch goods
Coordinate with the Out of Hand (OOH) Sales Team for movement of goods into dispatch from OOH sales
Spot check and audit the goods in dispatch
Manage the space within dispatch
Ensure re-allocations of goods are processed accurately on a daily basis
Carry out inventory counts (monthly) and spot checks of all items in dispatch
Maintain tidiness and order in all dispatch locations
Identifying any staff development/recruitment and training needs and ensuring that training is obtained.
Experience
i. Inventory and Warehouse Management experience.
ii. Leading teams
iii. Dealing with clients
iv. Handling and resolving complaints/issues
v. Computer literacy – proficiency in Outlook, Word and Excel
TO APPLY
Send your CV to [email protected]