Customer Services Officer || NMB Bank

NMB Bank

DUE: 08 SEP 2023

Are you a motivated and results-oriented individual looking for a career in banking?
NMB Bank is hiring for a variety of positions, details down below.

Role Profile

Upsell and cross sell other bank products and services to new and existing clients to enhance their banking experience.
Maintain a comprehensive database of current and prospective clients to facilitate client engagements and continuous product sales.
Provide exceptional service encounters to ensure customer retention and satisfaction.
Assist clients with account opening and self on-boarding platforms to ensure completeness of records.
Attend to all client static data maintenance requests.
Adhere to bank policy and regulation regarding complaints handling and customer confidentiality.
Produce comprehensive reports to inform management of operational developments.
Analyse borrowing requests submitted from clients on an ongoing basis ensuring they are within the Credit Policy.

Competence Profile

First degree in Administration, Sales &Marketing or Banking
COP short and long-term
Minimum of 3 years of experience
Computer literacy is a must
Results driven
Customer Relationship Management
Good Interpersonal and problem-solving skills
Team player
Culture Championing
Strong research skills
Report writing excellency
Technical cash handling skill


Suitable candidates are invited to submit their applications to by 08 September 2023