Customer Service Representative : BancABC Zimbabwe

  • Anywhere

DUE : 23 SEP 2022

Purpose of the job To serve customers with their banking needs by addressing their queries, and inquiries timely in accordance with the bank’s procedures.

Main Focus Areas
Providing a first-class level of service to ensure that clients are satisfied and continue to do business with BancABC
Champion the BancABC customer experience ensuring the delivery of quality advice, recommendations, and solutions to customers
Managing and resolving queries escalated by branches within the set SLAs
Attending training on all systems, new products, and services
Engaging with internal stakeholders to follow up on escalated queries
Managing outbound by contracting customers to sell products and services and secure appointments for Relationship Managers in the branches

Handling and resolving queries
Coordinating with Marketing on opportunities to enhance customer experience
Escalating Fraudulent activities or suspected fraud for further investigations
Managing adherence to customer authentication processes
Proactively participate as a member of the relationship management team contributing toward team targets and promoting teamwork.
Contribute effectively to team activities including the generation of new sales ideas and initiatives.
Communicating with the customer articulately, accurately and paying attention to detail
Promote the benefits of alternative methods of banking, by actively assisting customers where applicable
Treating colleagues and clients with respect, understanding, consideration, knowledge, and skill
Answer the telephone in a timely and professional manner

2 ‘A’ Levels
5 ‘O’ levels including Mathematics and English
Ndebele Speaking is an added advantage
Relevant Degree
Minimum 2 years Customer Service environment or Banking Back Office or Front Office

Skills and Competencies
Positive attitude.
Efficient time management.
Ambitious and energetic, able to get things done.
Confident and resilient.
Excellent communicator and motivator.
Attention to detail.
Risk aware.
Task oriented.
Maturity and credibility

Job Related Knowledge
Knowledge of legal and regulatory issues typical for the
country banking system.

To Apply
Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Customer Service Representative” attaching all academic certificates and transcripts
Closing date: 23 September 2022 1630hrs.

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