BancABC
DUE: 19 NO 2024
Designation: Customer Service Officer
Business Unit: Banking Operations
Geographical Area: Victoria Falls
Department: Retail & Banking Operations
Vacancy Manager: Branch Manager
Purpose of the job
Develop mutually beneficial long-term relationships with the bank’s Mass customers
Main Focus Areas
• Providing a first-class level of service to ensure that clients are satisfied
and continue to do business with BancABC.
• Champion the BancABC customer experience ensuring the delivery of
quality advice, recommendations, and solutions to customers.
• Continually identify opportunities for improvements intended to grow
the reputation of BancABC Mass service and proposition.
• Adopt “hands on” approach to client contact and follow up.
• Develop an in-depth knowledge and understanding of the markets,
banking and other wealth management products and services in order
to match our offering with client needs.
• Take ownership for, and delivery of individual sales and revenue
targets.
• Source new target market clients that support the attainment of
business objectives and targets.
• Effectively manage referred clients to deliver financial targets.
• Provide a first-class level of service to ensure that clients are satisfied
and continue to do business with BancABC, additionally generate target
market referrals as a result.
• Maintain and update accurate client information.
• Act in accordance with all regulatory, compliance and KYC policies (both
internal and external) and communicate to clients as appropriate.
• Build productive relationships with referral sources, within the branch
network, instilling a sense of teamwork and pro-activity with client
referral.
• Pro-actively participate as a member of the relationship management
team contributing towards team targets and promoting teamwork.
• Contribute effectively to team activities including the generation of new
sales ideas and initiatives.
• Communicating with the customer articulately, accurately and paying
attention to detail.
• Promote the benefits of alternative methods of banking, by actively
assisting customers where applicable.
• Treating colleagues and clients with respect, understanding,
consideration, knowledge and skill.
• Answer the telephone in a timely and professional manner
Qualifications and Work Experience
- 2 ‘A’ Levels
- 5 ‘O’ levels including Mathematics and English
- IOBZ Diploma or relevant degree
Minimum 2 years customer service in a bank or similar.
Skills and Competencies:
- Positive attitude.
- Efficient time management.
- Ambitious and energetic, able to get things done.
- Confident and resilient.
- Excellent communicator and motivator.
- Attention to detail.
- Risk aware.
- Task oriented.
- Initiative.
- Maturity and credibility
Job Related Knowledge
- Knowledge of legal and regulatory issues typical for the
country banking system
TO APPLY
Interested applicants who meet the job requirements should e-mail their CVs to [email protected] with the Heading: “Customer Service Officer- Victoria Falls” attaching all academic certificates and transcripts
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 19 November 2024 1630hrs