Customer Care Representative || Epiroc

  • Harare


We are looking for a Customer Care Representative who will have the following responsibilities, skills and experience

Counter Sales for walk in and call-in customers
Drafting of all Customer quotations and Following up on quotations to order receipt
Tracking the hit rate (conversion of quotes to orders and documenting on the misses)
Customer Invoicing and fiscalisation (government requirement) of all local purchases
BPCS invoicing of the VMI contracts (Ngezi &Unki Mine)
Entails liaising with BC team as well as the customer to agree on the exchange rate being used on day of invoicing
Checking and ensuring that prices on the monthly consumption jobs matches the VMI Contract prices before invoicing

Reconciling with the Stores Personnel at contract sites to ensure number of lines/qty on the jobs matches the Customer’s PO issuing
Recommending credit notes where there’s a mismatch between issued goods and invoiced goods (value/qty)
Open order management – follow up on aging orders and updating customer
Administration of the Customer Complaints register
Front office manager attending to switchboard and all walk in visitors

Qualifications And Skills
• Diploma/Degree in a Marketing qualification/Supply Chain
• Minimum of two (2) years’ experience in a sales environment
• Technical qualification will be an added advantage
• Good team player
• Self-starter with the ability to work with minimum supervision
• Good interaction skills, Able to communicate with all levels
• High proficiency in MS Word, Excel, Power point

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at

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