ABC Auctions
DUE: 27 MAY 2025
Customer Care Agent || ABC Auctions
Purpose of the Role:
This job exists to add value to the company through the provision of business support to all functions of ABC Auctions and serve as the face of the company. The role requires customer care agents to provide information about the company’s products and services, address any customer concerns as well as assisting customers with their needs.
Team Member Expectations:
- Responsible
- Trustworthy
- Positive Attitude
- Attention To Detail
- Upbeat Personality
- Engaged
- Confident
- Communication Skills
- Flexibility
- Patient
- Attributes Required
- Excellent communication skills.
- People Oriented
- Problem Solving skills
- Resilience
- Ability to work in a fast paced and high-pressure
- Accountability environment
- Team Player
Principal Accountabilities:
- Responsible for handling all incoming communication channels including email, whatsapp, social media, phone calls and more.
- Responsible for greeting and assisting all walk ins.
- Records all conversations in customer profiles or lot profiles for customer tracking
- Communicates with all customers with kindness, patience and empathy..
- Assist customers with profile registration and account opening”
- Manages outgoing calls to customers as guided by the customer care supervisor.
- Stays up to date with new company process developments to ensure accurate and prompt responses to all enquiries.
- Adheres to the Cash Handling Manual and checklist provided
Hiring Standards
Call Center experience
Experience in a similar role. Computer Knowledge
Good verbal and written communication skills
Zendesk knowledge (added advantage)
TO APPLY
Submit your CVs before Tuesday ,27 May
[email protected]
