CBZ Holdings Limited
DUE: 16 MAY 2024
An exciting career opportunity has arisen for the role of Control Center Analyst within the Group IT Division of CBZ Holdings. If you want to join a team of energetic and passionate professionals, this is your opportunity.
What we expect from you.
- Ensure all IT services are monitored at Infrastructure, Database, Middleware and Application layers.
- Develop Control Center case handling processes and procedures and ensure they are followed.
- Develop and manage monitoring tools utilized by Control Centre staff.
- Gather metrics via monitoring, identify trends, and provide reports indicating levels of process compliance.
- Create Weekly and Monthly trend analysis reports for review by management.
- Review and update system monitoring tools ensuring they meet organizational requirements.
- Ensure that monitoring configurations are backed up and restorations periodically done to test functionality.
- Ensure daily system health checks are conducted on monitoring tools.
- Ensure customer requests are attended to timely and with courteous customer support.
- Coordinate Major Incident Resolution activities to ensure Service Level Agreements are not breached.
- Communicate Major Incidents to all stakeholders in a timely manner and provide regular status updates.
Qualifications, Skills and experience required.
- Degree in Information Systems, Computer Science, Information Technology or equivalent from a recognized institution.
- IOBZ
- ITIL Foundation
- 2 Years’ experience of Systems monitoring.
- Experience in managing a team that works 24 hours.
- Have strong analytical and problem-solving skills.
- A good understanding of IT systems is essential.
If you meet the above criteria, you are the ideal person we are looking for.
Closing Date – Thursday 16 May 2024
TO APPLY
