National Social Security Authority (NSSA)
DUE: 02 JUL 2025
CLIENT SERVICES OFFICER (HEAD OFFICE CONTRACT 2 YEARS x2): (GRADE 10)
Reporting to the Client Services Manager, the successful candidate will assist in the development and rollout of the Informal Sector. The officer will handle key operational tasks, facilitating stakeholder engagements, managing data, supporting project management and providing administrative and client service support.
Key Outputs
- Develop and implement marketing activities such as digital marketing and partnership driven initiatives that promote the Informal Sector Social Security Scheme brand.
- Organise quarterly stakeholder engagement activities to facilitate information gathering and sharing to help inform Informal sector strategies.
- Collect, compile, and analyse data from Informal Sector Associations to inform management decision-making and program development.
- Attain high quality and accurate outputs through timely delivery of Informal Sector Social Security development and rollout milestones.
- Integrate provincial activities on matters related to the Informal Sector scheme into a consolidated report through collaboration with Regional Liaison Officers.
- Provide client support and excellent customer service, addressing day-to-day inquiries from informal sector clients and other key stakeholders.
- Enter data, process information, create and maintain an efficient Informal Sector database consisting of correspondence, records and related documentation.
- Organise awareness campaigns, presentations, client meetings and roadshows aimed at educating and engaging the informal sector about the Scheme.
- Provide administrative support to the technical committee responsible for overseeing the development and implementation of the Informal Sector Social Security Scheme.
- Coordinate and schedule meetings for the technical committee, ensuring timely distribution of meeting agendas, minutes, and relevant materials.
- Implement action items arising from technical committee meetings and ensure that deliverables are completed in a timely manner.
- Track progress of tasks assigned to various members of the technical committee, ensuring deadlines are met and issues are escalated when necessary.
- Facilitate communication between the technical committee and other internal departments, ensuring smooth information flow and collaboration.
- Ensure compliance with project management frameworks, including the maintenance of project timelines, deliverables, and milestones related to the Scheme’s administration.
- Compile weekly, monthly and annual reports on developments of the scheme related to key risks, performance metrics and trends in industry.
Qualifying Requirements
- A Degree in Marketing, Business Management or equivalent.
- At least 2 years’ experience in project management or program management.
Key Competencies and Characteristics
- Understanding the business
- Team orientation
- Numeric appreciation
- Ability to work under pressure
- Cash management skills
- Flexibility and response to change
- Computer Literacy
TO APPLY
Interested candidates should CLICK HERE TO APPLY.
Applications to reach NSSA not later than close of business on Wednesday the 2nd of July 2025.
