SME Association of Zimbabwe
Job Description
The Client Relationship Officer is responsible for managing and nurturing relationships with clients throughout the lifecycle of construction projects. This role focuses on ensuring client satisfaction, addressing concerns, and facilitating effective communication between clients and project teams. The Client Relationship Officer acts as the primary point of contact, advocating for client needs while promoting the company’s values and services.
Duties and Responsibilities
• Develop and maintain strong relationships with clients, ensuring their needs and expectations are met throughout the project phases.
• Serve as the main point of contact for clients, providing regular updates on project progress and addressing any inquiries or concerns.
• Handle client inquiries and complaints, ensure client satisfaction, and provide necessary support.
• Liaison between the projects department and Sales department
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Manage client accounts and ensure timely payments of subscriptions by clients.
Qualifications and Experience
• Bachelor’s degree in business administration, communications, or a related field.
• Proven experience in client relations or customer service, preferably in the construction industry.
• Excellent communication and interpersonal skills; ability to build rapport with diverse clients.
• Strong analytical and problem-solving skills to address client issues effectively.
• Ability to manage multiple clients and projects simultaneously while maintaining attention to detail
TO APPLY
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