Client Relationship Manager || Old Mutual

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for managing a portfolio of Executive clients by providing a full spectrum of individual Insurance products and services with a view of retaining and growing the OMEX Club Portfolio. The individual is responsible for achieving results through own efforts.Underwriting and New Business Development functions

• Identifying prospective clients for Omex Club and converting these into new business sales .
• Assessment of risk and preparation of quotations indicating terms commensurate with the risk.
• Making mid-term policy changes and amendments.

Assisting/providing information to Credit Controllers on premium accounting queries or discrepancies.

• Monitoring loss ratio for portfolios and implementing necessary improvement measures.
  Providing technical support and advice including recommending appropriate coverage for risks submitted.
• Manage policies and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and service sales, client retention and customer acquisition.
• Adhere to all quality standards and processes, for the acquisition of client’ opportunities. Ensure that the functions and servicing program of clients are adhered to.
• Compliance with laid down contractual arrangements i.e. Service Level and Administration Agreements.
• Identify new products/opportunities to complement and grow current business in line with client needs.
• Cross selling and upselling of OM and Cabs products to high networth clients

Marketing:

• Markets full spectrum of Insurance products
• Cross sells group products.
• Reviews client product portfolio regularly and recommends new and enhanced products to suit client portfolio.
• Keeps abreast of industry trends and ensures that products are aligned to meet client needs and to ensure sustainable growth.
• Sourcing new Business through acting on Leads and using own initiative.
• Conducting market intelligence and research on potential clients and competitors.
• Provide assistance to Marketing division when required.
• Omex Club Client entertainment through birthday celebrations, golf and other activities such as  economic briefs and luncheons etc.
• Servicing of existing client portfolio enhancing Corporate Image.
• Builds a pipeline of Executive clients and proactively engages them to achieve sales targets

Risk Management:

• Uses specialist technical knowledge to evaluate and manage the validity of policy documents and determine and manage the liability of claims.
• Determines, selects, and accepts risk and/or liability on behalf of the organisation.
• Evaluates proposals against business rules and practices.
• Exercises discretion in decision making within standardised practice.
• Complies with anti-money laundering processes and practices and report any incidents in a timely manner.

Client Service Delivery

•          Meets regularly with intermediaries and clients to address service-related concerns as to strengthen existing relationships and manage client experience

•          Takes responsibility for the delivery of superior individualized service to clients.

•          Build key relationships with industry players.

•          Work closely with Backoffice service providers to ensure timely settlement of claims and query resolution.

•          To expeditiously deal with client complaints and escalate within agreed timeframes when necessary.

Works closely with partnering banks to ensure the OMEX offering is seamlessly extended to them and managed

Personal Effectiveness:

•          Accountable for service delivery through own efforts.

•          Individually accountable for managing own time, tasks and output quality

•          Makes increased contributions by broadening individual skills.

•          Collaborates effectively with others to achieve personal results.

•          Accepts and lives the company values.

Skills

Insurance, Risk, Business Development, Consulting, Customer Acquisitions, Customer Relationship Management, Marketing, Market Intelligence, New Businesses, Office Administration, Organizing Meetings, People Management, Presentations, Client Entertainment, Public Relations Quality Standards, Researching

Required:

•          University degree such as Insurance and Risk Management, Marketing, or Business Studies

•          Operational Insurance and Risk Management – (Required)

•          Sales and Retail Product Knowledge – Advanced

•          Relational management – Core

Skills

Client Relationship Management, Customer Relationship Management (CRM), Customer Relationships, Customer Retentions, Marketing, New Business Development, People Management, Relationship Management, Risk Management, SalesEducation

Bachelor Of Commerce Honours Insurance And Risk Management: Business Management (Required)