People's Own Savings Bank (POSB)
DUE: 17 SEP 2024
Applications are invited from suitably qualified and experienced persons to fill the following position, which have arisen within the People’s Own Savings Bank (POSB).
CARD OPERATIONS OFFICER
Reporting to the Merchant & Card Services Manager, the incumbent will be responsible for managing card operations, portals, and production to ensure card availability and functionality, to enhance customer experience and achieve operational goals.
KEY ACTIVITIES OF THE JOB
Manages business administration for card platforms.
Implements and maintain card operational policies and internal controls.
Reviews daily MIS to ensure compliance with SLAs for international card transactions.
Oversees card demand, supply and procurement.
Addresses escalated operational queries and complaints related to card schemes.
Monitors transactions, escalate issues to management or risk/compliance.
Performs business analysis to support card reconciliation and settlement
Analyses customer disputes and fraud documents, recommends approvals. for retrieval and chargebacks on international cards.
Maintains daily MIS Analyses and process chargeback cycle activities.
QUALIFICATIONS & EXPERIENCE
Business degree or equivalent.
3 years’ experience in banking, e-commerce or technology business environment
REMUNERATION
The positions offer an attractive remuneration commensurate with qualifications and experience.
TO APPLY
Interested candidates should email their CVs and applications clearly indicating on email subject heading the position being applied for, to [email protected] not later than 17 September 2024. Only shortlisted applicants will be contacted.