Call Centre Agent

DUE: 13 JUN 2025

CALL CENTRE AGENT – HARARE
Applicabions are invited from suitably qualified and experienced persions to fill below vacancy that have ansen within First Mutual Holdings Limited Group

The Job

• Reporting to the Contact Centre Supervisor, the successful candidate will be responsible for the following
• Answering inbound calls, responding to emails and assisting customers in their enquines promptly
• Providing customers with product and service information for FMHL Group products and services
• Resolving queries within jurisdiction and escalating complex issues to the relevant departments
• Confirming membership to service Providers (hospital, doctors and pharmacies) on Medical Aid members requiring services by
  checking in the System for paid up status and limits availability daily
• Correcting failed registratiom and registering failed registration
• Originating outbound calls or sends emals to individuah and corporates, existing and non-existing clients to prospect for new
• Originating calls to change cover (policy upgrade/downgrade)
  business and renewals
• Contacting clients to inform them of new products and developments
• Counselling dients and informs them of the company’s products to retain their interest in the products and services offered by
  FMHL Group
• Obtaining customer information, possible customer leads and referring them to intemal marketers
• Data entry and maintenance of customer/potential customer data bases, maintaining records of telephonic interactions, orders and accounts
• Providing feedback regularly on the effectiveness and soundness of policies and procedures of the call Centre

The Person

• The ideal candidate must possess the following
• Diploma in Marketing/Customer Services
• Months experience in similar position
• Excellent Communication Skis
• Having a multi-lingual background is an added advantage
• Ability to work under pressure.

TO APPLY
Candidates meeting the above criteria should forward their Curriculum Vitaes (CVs), copies of certificates and Application letters to Group Human Resources via the following email address: [email protected]
Applications should be sent on or not later than 13 June 2025.
N.B Clearly label the position you are applying for in the subject line.
First Mutual Holdings Limited is an equal opportunity employer which does not discriminate on the thesis of race, colour, religion, sex, gender, national origin, age and disability status. The Group encourages applications from competent people of different demographic groupings. We foster a work environment that is indusive and diverse where every idea and perspective is valued