Mukuru
Are you someone who thrives in dynamic environments, loves connecting with people, and enjoys being the face of a trusted brand? Mukuru is looking for a Brand Ambassador (Floating Teller) to join our team and bring energy, trust, and excellence to our branch and booth operations.
As a Floating Teller, you’ll be on the frontlines of service delivery, stepping in where needed — whether it’s assisting customers, managing queues, keeping the environment clean and safe, or processing financial transactions with speed and accuracy. This role is pivotal in making our branches and booths run smoothly and delivering the exceptional customer experience Mukuru is known for.
You’ll be liaising with internal teams like tellers, farmers, and regional managers, as well as external stakeholders such as customers, host shops, police, and CIT services — all while upholding our values of integrity, security, and service.
Knowledge
- Principles of excellent customer service
- Awareness of Anti-Money Laundering (AML) & Combating Financing of Terrorism (CFT)
- Security fundamentals
- Familiarity with Mukuru products and platforms
Skills
- Strong verbal communication
- Solid computer literacy
- Time management & organisation
- Attention to detail
- Great interpersonal & conflict resolution skills
Experience
- Minimum 2 years’ experience in sales (within Mukuru or the financial services sector) – Essential
- 6 months to 1 year experience in a security-related role – Desirable
Education
- Grade 12 or equivalent – Essential
- Fluency in spoken and written English – Essential
Key Responsibilities
- Housekeeping & Environment
- Clean and sanitize booth areas and banking halls daily
- Prepare rate boards and ensure adequate stationary is available before trade
- Conduct safety inspections before trading starts
- Ensure deep sanitization every 48 hours
- Customer Service & Queue Monitoring
- Educate customers on Mukuru’s offerings
- Assist elderly or illiterate clients with forms
- Enforce COVID safety protocols and manage crowd flow
- Resolve basic queries and refer complex ones appropriately
- Record queue data and customer stats on a daily/weekly basis
- Support branch WhatsApp reporting and customer engagement
- Teller & Transaction Support
- Conduct KYC for all send/receive transactions
- Verify currency, cancel non-compliant orders, and monitor daily cash limits
- Safeguard float, manage daily cash ups, and report suspicious activity to AML Officers
- Complete EDD forms for flagged transactions
- Security & Compliance
- Identify potential threats and protect clients from scams
- Escort tellers during top-ups and ensure booth security
- Ensure cameras are functional and teller areas are secure
- Professional Growth
- Attend regular KPI and performance meetings
- Participate in mandatory compliance and development training
TO APPLY
Click here to apply